ServiceNow to Acquire AI Conversation Insights Platform Cuein
ServiceNow, an AI-driven business transformation platform, announced on Friday, January 17, 2025, its plans to acquire Cuein, a specialist in AI-powered conversation data analysis and insights. The acquisition aims to bolster ServiceNow's AI agents by enhancing their ability to process and analyse customer interactions across multiple channels, such as chatbots, email, and phone, transforming fragmented data into actionable insights. Also Read: IBM and L’Oreal to Build AI Model for Creation... Read More