Telecom operators already confirmed that they would focus heavily on improving user experience through their self-care apps. Just a few days after Jio rolling out a new update to the My Jio app, former leading telecom operator, Airtel has now rolled out a major update to its self-care app My Airtel. With the latest update, Bharti Airtel has added a new interface to the application, but sadly, the new interface is currently applicable only to the prepaid users. Alongside the new interface, Airtel also added the 'Open Network' option to the app, allowing its users to check the network coverage in their location. To recall, Reliance Jio also brought a new interface to the MyJio app which is one of the long overdue ones in recent times. My Airtel app already offered the best interface, but Airtel is tweaking it now to enhance the user experience.
My Airtel App Gets Better Account Management Features
If you're a new Airtel prepaid customer, you can spot the new interface in the latest Android update. To get the new interface, first of all, update your My Airtel app by heading over to Google Play Store. Then open the app and click the 'Manage Account' option present on the home screen. You can immediately see the new interface. First of all, you'll be shown with your current 'Unlimited Pack' details- as in the data balance left in your account, unlimited voice calling and talk time balance present in your account. Furthermore, a circle shows the validity of the current plan- a nice little addition.
Also, Airtel has added a new option called 'Slide to Recharge' which will take you to the recharge screen, which again, has been overhauled with a better interface and larger text unlike earlier. One of the features which we missed in the My Airtel app is sorting of plans. Airtel now gives an option to sort plans- Unlimited Plans, Data Plans, Talk Time plans and International Roaming plans. If you select the Unlimited Plans option, only the combo plans with data, calling and SMS benefits will be displayed.
Scrolling down inside the Manage Account section, you'll see the Active Pack section with your current plan details again, Latest Transactions including the last three recharges, and finally, at the bottom, we have the 'Best Offers for You' section which displays the customised tariff plans offered by Airtel to your prepaid number. At the end of this section, Airtel displays Internet Roaming (IR) packs, Manage Services, Value added services, and Help and Support sections to avail the other services.
Overall, this a nice update from the company and is visually way better than the interface we had earlier. As mentioned above, Airtel has introduced this new interface only to prepaid users at the moment, while postpaid users have to wait a while to get these new features.
Airtel Integrates Open Network to its Self Care App
Another major feature added by Airtel with the latest update is 'Open Network.' For the unaware, Airtel allows its users to check the network availability in their location or any other location under this 'Open Network' programme. Airtel prepaid and postpaid users can check the network availability in a particular location from the My Airtel app now. The interface of the Open Network in My Airtel app is very minimalistic and easily understandable too.
Furthermore, you can filter the coverage by data or voice and the telco is even allowing to customise towers which are currently Live, Upgrading, Needed and Shutdown.
