Aircel Wins Business Delivery Innovation Award 2010

India’s 5th largest GSM Mobile service operator Aircel today announced that it has won the “Business Delivery Innovation award” along with its Chanel partner Oracle Communications at fourth Global Telecom Business Innovation Awards held at London (UK).

The prestigious ‘Business Delivery Innovation Award’ recognizes Aircel’s ability to create new customer offerings and deliver them to market faster, while also eliminating the number of lost and unfulfilled customer orders resulting from information being held on different systems across the company.

Aircel which has more than 33 million subscribers, across 18 different states in India, with continued plans to expand its customer base to 50 million by the end of 2010. Teaming up with Oracle Communications, the company implemented Oracle’s Order and Service Management 7.0 to ensure rapid offer design and order delivery of services to customers with rich business logic, scalable design, centralised decomposition and orchestration, and multi-service support.

Commenting on the new achievement Ravinder Jain, Chief Information Officer, Aircel said “We are delighted to receive this award. Our customers are extremely important to us and Oracle Communications technology has ensured that not only can we bill them effectively and accurately but we deliver them with their desired products and services on time. Oracle Communications supports the way we engage with and serve our customers and we look forward to continuing our relationship with them as we increase our customer base to 50 million by the end of 2010.”

Reported By

Leave a Reply

12 Comments on "Aircel Wins Business Delivery Innovation Award 2010"

 

Sort by:   newest | oldest
Soumyo Roy
July 6, 2010 11:39 pm 11:39 PM

My dad is using a Aircel number in Kolkata. This is to make consumers aware of faults of Aircel. He recharged his cell with 110 talktime voucher but overnite the balance got reduced to Rs 5 without any call or any pack activated on the number. Thru forum I have read that this has happened to many..

Users, be beware…

Moreover, 5% of the times when I call my dad, it connects me to somebody in Gorakhpur.. How can Aircel hv such a blunder in number allocation or in signal switching..

Shayanta
June 18, 2010 12:13 pm 12:13 PM
Amit.G : Unionr took a massive step in deactivating all the inactive numbers who were out of use for more than 90 days. Tats why ter subscriber base fell from 5210000 to 5120000 overall and from 6lak to 4lak in karnataka alone. If all operators start doing this then they ll loose subscriber figures in lakes. Big chor of Karnataka is idea. Very less active customers but still they claim 28lak customers,useless internet speed of 4kB/S third class voice clarity I think TRAI should come up with initiatives to deactivate all inactive nos, den we’ll get da actual no of… Read more »
Amit.G
June 18, 2010 9:04 am 9:04 AM

@Arjun.C
40% of karnataka.

wpDiscuz