Vodafone India and Idea Offers Better Friendly Self Care Services Than Airtel (Infographics)

After analyzing IVR services of some leading operators(Airtel, Vodafone), we decided to decode the entire Prepaid self-care services of 3 leading operators Airtel(*121#),Vodafone(*111#) and Idea(*147#). After 52 pain taking hours we came up with this info graphic showing and comparing the entire prepaid self-care services via USSD of these 3 Operators. The main purpose of this info graphic was to show which operator provides all the required info at fingertips with just one self care number and better self-care services to it’s customers.

From my experiences, i found self care service works flawlessly even on roaming for a customer to get information whenever and wherever required and operators should try to improve it to the maximum possible extent.

Are these Self care (USSD) services of Operators satisfying those requirements in providing all the required information with just a single number and hassle free process ? Let us check from the info graphic – Picture speaks more than words and the info graphic says it all.

Avoid

Our Findings:

The Double digit navigation of Airtel seems painful while navigating to Back and Main menus. While Airtel self care service  is lacking the Tariff Plan details Vodafone and Idea have them. Airtel is good in providing separate Last transaction details for Voice/sms/Data/VAS .Vodafone is providing Tariff plan details within the USSD only which Airtel is lacking and idea failed to provide with an error saying “We are unable to process the request right now”.

Airtel and Vodafone provided activation of  bonus packs where as idea is missing it in some cases. Airtel and Vodafone are providing Balance Transfer services where as idea is missing it. When observed Idea is having good number of USSD services which are essential for any customer like DND, Roaming, Tariff details, all the RC details ranging from 10-10,000. The VAS services which Idea included are essential services where as Vodafone included only a few while Airtel has a huge list of VAS services. Airtel and Idea have also an option to get internet settings while Vodafone India is missing it.

Comparing Airtel, Vodafone and Idea USSD self care services Vodafone and Idea both are competing each other and  we can say Vodafone and Idea are providing better self care services.

*Some options/Services may differ from circle to circle and from customer to customer.I have taken every care to prevent any mistakes and this info graphic is just a reference/comparison chart to check which operator is providing the best self care services according to the present information.The offers shown in the image and the USSD options may change from time to time and are operator dependent. Hope it helps.

Dear readers, Have you used USSD self care services of your operator?Do you think other operators are providing best self care services compared to your operator? What in overall do you conclude about these services and do you have any suggestions for operators? Do let everyone know via comments. 

Leave a Comment

Your email address will not be published. Required fields are marked *

Current day month ye@r *

  • YOGESH March 31, 2014 12:32 pm

    @Bharti Airtel : @ A’bad n Jalna in,MH your service become worst in last week.I cant connect to your cc on 121, n on 198 ur cc keep call on hold : 4 min. Without prior informing you increased my call rates to 1.7p/sec. N your self care *121# is useless. No offers , cant activate any pack from deducting main bal. Waste service.

  • YOGESH March 31, 2014 12:28 pm

    @Bharti Airtel : @ A’bad n Jalna in,MH your service become worst in last week. I cant connect to your cc on 121, n on 198 ur cc keep call on hold : 4 min. Without prior informing you increased my call rates to 1.7p/sec. N your self care *121# is useless. No offers , cant activate any pack from deducting main bal. Waste service.

  • Yogesh March 31, 2014 12:22 pm

    @Idea cellular : i didnt recieve any sort of reply from you to my last 4 emails . You dont care about your customers. I am @ A’bad,MH. N your selfcare *147# : only shows offers if any : no 2G offers on my no. Via ussd cant activate any of your packs from main balance . Tata docomo ussd is best than yours.

  • Yogesh March 31, 2014 12:17 pm

    @ Idea cellular : i didnt recieve any sort of reply from you to my last 4 emails . You dont care about your customers. I am @ A’bad , MH. N your selfcare *147# : only shows offers if any : no 2G offers on my no. Via ussd cant activate any of your packs from main balance . Tata docomo ussd is best than yours.

  • vishal December 30, 2013 8:16 pm

    Anyone can confirm if AT & T taken over VODAFONE ??

    As of now if I calle Any vodafone number in Gujarat, it gives this message ” Welcome to AT & T Wireless, we are sorry, the number you have called can’t receive calls at this time”.

    Any other users from another circle have the same experiance??

  • Vodafone India December 24, 2013 4:45 pm

    Hello Soumya,

    We request you to share your contact number at http://bit.ly/19aYBZN to help us in providing you with a better assistance regarding your concern.

    Regards,
    Vodafone Customer Care.

  • ASHISH VERMA December 24, 2013 3:05 pm

    I think something wrong about Vodafone USSD Service When you dial *121# for Best offers like Data Plan in Vodafone & then if you recharge it with their *111# through USSD You can’t get that offer but in Aircel Their USSD Service is better than others.
    So please don’t Say that VODAFONE Offers Better Friendly Self Care Services

  • Abhijit December 24, 2013 1:01 pm

    I think Tata Docomo GSM USSD is far more easy and provides more service options. I have recently updated my account information using USSD..
    I am also using Idea which has got a new USSD but still some options do not provide any information.. once I got response as ” hi.. test msg”.
    why dont u compare Docomo GSM too if possible?

  • Sayantan(Kolkata) December 23, 2013 10:41 am

    Tata Docomo has the best ussd services with Aircel and Airtel in second and third positions respectively.Vodafone is so so but worst is Bsnl,as usual.Never tried idea.

  • aditya December 23, 2013 9:26 am

    these days “telecomtalk.info” got tunnel vision. they are writing only about “AVOID”. it is like forcing readers to choose a best among the worst.

  • raj December 23, 2013 12:52 am

    aircel ussd rocks.airtel comes second.Voda comes 3rd.The bad is idea where we need to exit from the menu completely for getting next menu.Never seen such a dumb thing.

    • pavan December 23, 2013 9:44 am

      idea is always updated with Hot and latest offers and even if you don’t exit you will get the response menu.

  • Kalyan December 23, 2013 12:07 am

    As always Innovative and fantastic Srika…

  • Anish (Kolkata Circle) December 22, 2013 11:28 pm

    Recently, Tata Docomo improved their USSD services and Aircel is the oldest player in case of USSD services. I believe Aircel’s provides the most USSD based services than any other operator but its navigation needs improvement.

  • shahid December 22, 2013 8:40 pm

    reliance has nothing special in *111# just acount balance, data balance n some other silly things. we cant activate packs n other stuff. also der z no info about offers. reliance z still stuck in stone age

  • ajy December 22, 2013 5:52 pm

    Reliance self care number *111# for prepaid and *222# for postpaid

  • kunal December 22, 2013 4:33 pm

    Dear Srikapardhi,
    vodafone is poorest , today I went to delhi , im a haryana customer . I tried to activate 1 day BC 5 roaming pack by ussd several times , (while in haryana and in delhi too ) , but each time it showed – invalid option , try another option. Same happened on 15th December 2013 . But on that day it got activated after 7 continuous tries. But this time it did not.
    It is useless to have the menu of services , which couldn’t be activated.
    vodafone – a cheat company.

    • anubhav11 December 22, 2013 5:51 pm

      Exactly the same as i experience in my HOME circle with vodafone.their ussd is absolutely trash..their ussd dont work often,for eg:- i tried activating daily internet 2g pack thru *444#, if i go thru menu step by step to activate it, they activate v2v mins from the option of internet pack and if i dial the direct code for internet daily pack its gets activate correctly.
      Their ussd is almost out of date, they have plans shown is ussd of the time they started their operations in hp.
      Their emergency credit facility info on ussd shows to send sms to 144 but in reality it only works by sending to 111 not 144.
      They have to learn alot from idea which is very active in updating their ussd and website with new plans etc..

    • Rama December 22, 2013 7:21 pm

      Even though vodafones ussd may have more options but a long time is taken to actually activate the service,for example on one of my friends phone i wanted to show him an app and he did not have an internet plan so i actiavted the three day pack from vodafones ussd menu but even after an hour nothing happend and finally i went home then after another three hours i got a phone call from my friend saying that the service is activated and it completely made no sense whereas airtel on the other hand is pretty quick with ussd activations till date all my ussd actiavtions on airtel have happened within 2 mins.

    • Vodafone India December 24, 2013 4:54 pm

      Hello kunal,

      We regret the inconvenience. Please share your current and alternate contact numbers at http://bit.ly/1ifotfv to help us resolve your concerns.

      Regards,
      Vodafone Customer Care, Haryana.

  • soumya December 22, 2013 4:22 pm

    JUST FED UP WITH VODAFONE, 2G SPEED IS 100 Kbps. Just 7 KB/SEC DOWNLOAD SPEED. ME FROM DURGAPUR. NO GOOD OFFER FROM 121 . NO DATA OFFER. AIRTEL 2G INTERNET SPEED 270Kbps. 34 KB/SEC DOWNLOAD. GOOD OFFER FROM 121 SERVICE…

    • Kalyan December 23, 2013 12:08 am

      For me it’s opposite

  • XYZ December 22, 2013 2:33 pm

    @ jansh
    can you explain in detail what you want to say

    • Sreenivasa Reddy December 22, 2013 3:11 pm

      They want to tell that accessing the vodafone and idea offers are better than airtel from user end

  • jansh December 22, 2013 1:43 pm

    Not at all true in Kerala.Even some associations had went on a ban for 2 weeks against Idea for their high internet charges and all.

  • adarsh December 22, 2013 12:59 pm

    Idea the best in ussd

  • shahid December 22, 2013 12:09 pm

    Reliance has no self care. shame on them.

    • rohit December 22, 2013 5:48 pm

      Reliance self care is *111#

  • SS December 22, 2013 11:40 am

    I think self care of avoid group is the best among all operators and one can quickly activate any plans and services without much pain. Tata docomo self care is also good. Reliance and bsnl as usual suck with their degraded services.

    My appreciation Srikapardhi! :-)

  • Adil December 22, 2013 10:44 am

    flawless man flawless….

  • Yogesh Sarvade December 22, 2013 10:28 am

    Tata gsm provide good service via ussd on *141#. n virgin Mobile ussd is *131#. Activation is within few seconds. 6? rate cutter : for 30 days 2 paisa/100 kB. 10 times cheaper than rest providers pay per use. so 1?/5MB. good for browse. n Tata provide 1 day extra validy . so 31 days actually .
    for 3g tata gsm gives 11? /60 minutes use. good for download. speed is good. I m from maharashtra.

  • Darshan Malu December 22, 2013 9:09 am

    Good article….but for idea USSD is not updated bcuz idea maharashtra postpaid plans r changed i.e happy 249rs and PSB retail plan r replaced by Smart 249 n Simply 2G 249 plan which has been not updated yet from 3 months…
    Though 121 gives best offers….

  • arun kumar December 22, 2013 9:01 am

    good work.. great effort

  • Tharun George December 22, 2013 7:36 am

    Next time review operators website too. Most sites are messed up,

  • AMKE December 22, 2013 6:37 am

    I am using AIRCEL from 3 years in delhi. And i am also using his *121# service. Its best service

  • AMKE December 22, 2013 6:36 am

    I am using from 3 years in delhi. And i am also using his *121# service. Its best service