Here’s wishing all TT readers a very happy and prosperous 2016. As the year 2015 comes to an end, we at Telecom Talk compiled trends for the coming year. Key trends that dominated 2015 were anticipation around launch of Reliance Jio’s launch; Call drops imbroglio; growing ecosystem of 4G; increasing affordability of smartphones besides regulatory guidelines for spectrum sharing and trading. Many of these trends are likely to continue in… Read More
The Indian telecom industry, which struggled a lot due to issues like 2G scam, regulatory uncertainty, and debt over last few years, finally saw a bright light in the year 2015. This year was indeed an exciting one for the telecom industry, and it saw the biggest ever spectrum auction, followed by the spectrum trading and sharing policy. The telecom market also observed the launch of mass-market 4G services by India’s leading… Read More
User Experience: Does BSNL even care to maintain or provide SIM cards at its customer service centers?
Apart from recharges, bill payments and grievances, the most important objective of a Customer Service Center is to make sure of the availability of SIM cards as it is the basic expectation of a customer from a service center. It is also the minimum responsibility of an operator to ensure the availability of SIM cards at their service centers. However, it looks like BSNL is not interested in welcoming new customers with… Read More
With maximum growth being recorded by the circles of Jammu & Kashmir, Bihar, and Assam, category `C’ are recording the maximum subscriber growth. However, this subscriber growth is not translating into revenue growth Jammu & Kashmir recorded a subscriber growth of 16% with the number of subscribers increasing from 8.25 million at the end of June 2014 to 9.6 million at the end of June 2015, as per data released… Read More
Traditionally Indian telcos have shied away from venturing in the devices segment. They have hardly ever aped the western model of bundled devices. Predominantly, this is because of extremely low Average Revenue Per User (ARPU), high churn and dominance of pre-paid users. Now the new kid-on-the-block, Reliance Jio seeks to change this. Because of new technology it is almost imperative for the company to focus on the devices as well… Read More
Call drops have been plaguing Indian mobile subscribers, particularly the urban populace for nearly a year now. Call Drops has become a national topic, thanks to campaigns like #NoCallDrops from Network18. Since then various media houses have joined the debate and this has resulted in growing awareness about the subject. Thanks to the involvement of DoT, TRAI, PMO, and Telecom Ministry, Indian mobile subscribers will hopefully have a solution in the coming… Read More
Didn’t like the services of your current operator and wanted to avail MNP? Moved to a different state and wanted to avail NMNP? Planning to switch to Vodafone? Interested or want to stick with prepaid? Be prepared, you may end up with some situations like below. 1. Experience with MNP : Delhi, Andrews Ganj Donor Operator : Airtel DL | Recipient Operator : Vodafone DL | Requested : Prepaid migration… Read More
Every time an increment in G – from 3G to 4G or even to 5G the common aspect which a consumer expect is speed and quality. Technically and non technically there are many aspects which can differentiate a technology but what matters to end customers is affordability, reliability and finally usability. How can anyone use or rely on technology when it is not useful in times of need and in… Read More
The Case for Small Cells and Signal Boosters in India – Why Indian Operators must consider them to Improve Coverage?
Two weeks ago when I had been to southern Karnataka and northern parts of Kerala several of my friends and relatives were telling me about dropping signal strengths of several mobile operators. This included state-run BSNL and even leading private telcos like Airtel and Idea Cellular. Few of them had even complained to the authorities at multiple levels but this yielded nothing. At places where phones indicated full signal strength… Read More
Sorry State of Affairs at BSNL – Customer Care misleads, Officials Redirect. The Ultimate test of Patience
It all started on 27 April 2015 after I activated STV84, the BSNL Special Tariff Voucher that offers STD calls at 0.35 p/min via SMS Self Care. On 1 May I discovered that the voucher no longer worked and I was being charged base plan rates. The content that follows in the subsequent paragraphs will throw light on the hardships one might have to face if things start going wrong… Read More
Net Neutrality is the current topic of discussion in India and a lot has been said by different stakeholders in this regard. Off late we have seen different forms of flouting of Net Neutrality be it Facebook tying up with RCom to launch Internet.org or operators launching differential charging packs and likewise which are a smack in the face for Net Neutrality. While Net Neutrality has recently caught heat in… Read More
2014 has been a significant year for the Indian Telecom market and it has given reasons both to rejoice and despair to the different stakeholders in the industry. We take a look at how the year was for the customers and the operators and how different regulations have impacted the industry. Reasons for Customers to Rejoice: 4G Launch: Airtel launched 4G services thus putting India on the 4G map. Though… Read More
Bharti Airtel, country’s largest mobile operator, is going to enter a challenging phase with Reliance Jio‘s upcoming & much-anticipated commercial launch of 4G services. To make it short, Airtel’s strategy regarding 4G is basically in limbo until Jio launches its services. They are watching Jio’s footprints but thanks to Jio’s super secret policy they can see only what Jio is showing to everybody. Jio have understood that there is no… Read More