Sorry State of Affairs at BSNL – Customer Care misleads, Officials Redirect. The Ultimate test of Patience

It all started on 27 April 2015 after I activated STV84, the BSNL Special Tariff Voucher that offers STD calls at 0.35 p/min via SMS Self Care. On 1 May I discovered that the voucher no longer worked and I was being charged base plan rates. The content that follows in the subsequent paragraphs will throw light on the hardships one might have to face if things start going wrong… Read More


Net Neutrality around the globe and what India can learn

Net Neutrality is the current topic of discussion in India and a lot has been said by different stakeholders in this regard. Off late we have seen different forms of flouting of Net Neutrality be it Facebook tying up with RCom to launch Internet.org or operators launching differential charging packs and likewise which are a smack in the face for Net Neutrality. While Net Neutrality has recently caught heat in… Read More


Indian Telecom Industry in 2014; hits and misses

2014 has been a significant year for the Indian Telecom market and it has given reasons both to rejoice and despair to the different stakeholders in the industry. We take a look at how the year was for the customers and the operators and how different regulations have impacted the industry. Reasons for Customers to Rejoice: 4G Launch: Airtel launched 4G services thus putting India on the 4G map. Though… Read More


How Can Airtel Beat Reliance Jio on 4G Turf?

Bharti Airtel, country’s largest mobile operator, is going to enter a challenging phase with Reliance Jio‘s upcoming & much-anticipated commercial launch of 4G services. To make it short, Airtel’s strategy regarding 4G is basically in limbo until Jio launches its services. They are watching Jio’s footprints but thanks to Jio’s super secret policy they can see only what Jio is showing to everybody. Jio have understood that there is no… Read More


NTP 2012: Will broadband speed be upgraded to 2 Mbps in 2015?

Two years back the groundbreaking National Telecom Policy 2012 was made which was set to transform telecommunications in India for new digital era. While the government managed to implement some of the recommendations, most of them are still just on paper. One of the key recommendations of the policy was to increase minimum broadband speed to 512kbps and subsequently to 2 Mbps by January 1st 2015. National Telecom Policy 2012… Read More


Will the absence of Cyanogen OS affect OnePlus One sales in India?

OnePlus One, the newly formed company’s first smartphone garnered positive reviews due to its flagship-grade specifications at a mid-range price tag. It was initially launched in 17 countries including China, some European countries, and the US. Following a huge positive response from Indian consumers, the company decided to officially launch itself in the country. A few days ago, the company made it official that the OnePlus One will be officially available in India through Amazon… Read More


Google Services to be Faster on 2G, More Internet Related Initiatives on Cards?

In a recent update, Google is starting an initiative in India to optimize its search results on mobile devices. This optimization will bring faster Google search on mobiles even on slower internet connection (2G or 1x). Google is serious about this, that’s mainly because Mountainview based company’s majority of revenues come from online advertisements. But now Facebook is becoming a strong competitor to Google, thanks to Facebook’s popularity on social… Read More


Analysis: Indian Telecom Operators limiting calls to customer care at 198

Few years back TRAI allowed operators to charge for contacting customer care executives at 50p/3min. But on condition that the operator should have a dedicated toll free complaints number 198. While all operators did follow this, but they are limiting number of calls made to 198 per day. So I did an investigation to reveal exact number of calls allowed per day to 198 by each operator. How did we test?… Read More


Internet players invest USD100 billion-Analysys Mason Report

Competition is ripe and heating up in every product, industry and domain. The battle has now reached the Internet players. Recently Facebook hit the news for its pilot project where drones would be used to increase the connectivity and penetration of Internet. A recent report by Analysys Mason only strengthens the news. A new study from the telecom specialist firm Analysys Mason shows the internet players are investing upto USD… Read More


Should Indian telecom operators worry about WhatsApp voice calling feature?

We had already analysed the affect of IM apps such as WhatsApp and Viber on telecom providers. Now, the rumours about WhatsApp introducing the voice calling feature have been doing the rounds since February. Last month, WhatsApp’s Jan Koum had indicated in a tweet that the voice calling feature would prove to be challenging to network carriers all around the globe. So should carriers be worried about the upcoming voice… Read More


Should TRAI Ask ISPs To Advertising Unlimited Plans With FUP?

Choosing a data plan is tough, especially when Indian Internet Service Providers are still providing misleading information to the users. In March 2012, TRAI had released a directive asking service providers to stop misleading customers with their advertisement. It said: “Advertising the titles of the tariff plans or other packages/schemes, which suggest unlimited usage, will be treated as misleading in situations where the features of such plan/scheme/package put restrictions on… Read More


What is the difference between G, E, 3G, H, H+ and 4G symbols? We find out!

You would have noticed different symbols appearing on your smartphone or tablet’s status bar at different times such as G, E, 3G, H and H+. Ever wondered what do they actually mean? Many readers have been asking us their exact meanings and why those symbols keep on switching. I have created a small table which explains the meaning of all these symbols. Note 1: 8 Bits = 1 Byte. Hence, you need to divide… Read More


Future of Mobile Virtual Players is Bright in India, Provided Regulations at Place

In my last article I explained how Indian ventures via ‘PSEUDO-MVNO’ route failed to sustain. But in the changed situation in the telecom sector, which includes less competition, exit of most new operators, power to incumbents, standardized tariff regime, expansion of 3G coverage & hence more uptake, upcoming 4G based mobile broadband, aggressive growth of mobile internet in urban areas, interest in mobile internet in rural areas, gross difference between… Read More

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Yogesh l Tharun George l SS l adil

Ganesh Srinivasan l Esmail l Colorado

Kaushik l Ramarao l Nithin George l Darshan

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