When it comes to the quality of 3G mobile and Data service in India, Aircel ranks first in terms of worse 3G mobile service operator among all operators (excluding BSNL) in several service areas during the quarter ended June 2013, according to telecom regulator TRAI’s s Quality of Service (QoS) benchmark report.
As per TRAI benchmark, accumulated downtime (not available for 3G service) (%age) or Worst affected 3G BTS (mobile tower) due to downtime, should be not more than 2% in all service areas.
Aircel fails to maintain various TRAI QoS benchmarks, set for 3G Mobile and Data services in six telecom circles – Chennai, Bihar, Jammu & Kashmir, Orissa, Punjab, and Tamilnadu.
While another private operator Vodafone India was found non-compliant in terms of Worst affected cells having more than 3% TCH drop (call drop) and Circuit Switched Voice Drop Rate in Delhi and NCR circle.
TRAI Parameter wise Analysis of Non-compliance of QoS Benchmarks for 3G Service Providers in India :
Note : At the time of Report, BSNL’s 3G QoS data was not reported or Not available so BSNL not included in this report.
hey anyone from
andhra pradesh
using aircel is able to latch on to
reliance( or docomo or any
other) network?? because aircel
is having very limited coverage
in andhra pradesh. Please reply.
hey anyone from andhra pradesh using aircel is able to latch on to reliance( or docomo or any other) network?? because aircel is having very limited coverage in andhra pradesh. Please reply.
Aircel stops its unlimited 29 pack 200mb 3G unlimited 2g after that nw only 200mb no unlimited validity 7days m from Chennai ;(:(
In kolkata and weset bengal circle,aircel has cheap rates for all,i.e.,call,sms,data etc.,but it is true that their customers frequently face call drop problems.
In chennai aircel is rocking with 2g & 3g speed. Y not other places ?????????
Hi ,
Im in Chennai and am using Aircel 3g services….. Main reason for using aircel services is due to low cost of 3g packages , aircel is offering 12.5gb of 3g data for rs 993 whereas Airtel is offering 10gb of 3g data for rs 1498 ….. Aircel 3g network is not poor but it isn’t great either because in 20-30% of places it changes to edge network and the speed in edge network barely touches 60-80kbps….. Off peak time you can get comfortable speed of around 1.5 – 3.5 mbps but in peak times speed fluctuates from 250-400 kbps which is ridiculous for 3g….. sometimes you get decent download speed but upload speed sucks big time….. if Aircel wants to get a Lion’s share in 3g , they need to sort out their connectivity issues……
Yes, that’s right, Even Aircel connectivity is not upto the mark in Karnataka, it’s connectivity feels better
I just think that all AVoId operators pay this TRAI to curb small operators like Aircel.
I have been using Aircel for past 2 years and I am very loyal to it. In my opinion it has a very good network coverage and best (and i really mean the BEST) tariff plans.
Aircel Rocks !!
Though Aircel 3G Coverage is Not Upto The Mark in Karnataka, The Speed is Excellent. Because I’m Using Aircel 3G And I’m Able To Download 2 Linux Operating Systems Within a Span of 2 Days
Aircel’s coverage in maharashtra is really bad in ULhasnagar-BadLapur area. i Daily travel to mumbai and after crossing Kalyan ther’s no netwok in MH Circle. it Latches on Vodafone network and call rate local 1rs/min and Std 1.50/min
My aircel experience is also not good. Yes tariff is very impressive but the service is very poor. Not only CC aircel store’s service is also bad. They don’t provide any CC service after 12 AM. Yesterday in Jadavpur (Kolkata) there no 3G and 2G coverage after 12AM to morning. It’s very shameful for an operator that can’t provide basic network signal for more than 4 hours. It’s like BSNL service. So TRAI report is a perfect report.
Im from bangalore
My expereince with major 3 operators.
1. Bsnl- 3G is good. 2G worse. Call quality is decent. Tariff considerably okay.but costly. No disconnection in between calls.
2. Tatadocomo- 3G is good, but only when it connects. Most of the time it will not connect. Most of the time you will be offline. You Have to do multiple attempts. Pretty good tariff and offers. Call quality bad..
3. Airtel- 3G is too costly. 2G is best but still costly. Call quality is very good. All tariffs are operator friendly not customer friendly.
my analysis : (worst operators) -
1. aircel – lures with good 3g speeds for 1 month, then becomes the slowest, regional operator, useless for roaming.
2. tata docomo – the phone switches off itself, battery gets exhausted searching for network, but the call quality is decent.
3. idea – costly, average, spends a lot on tv ads but fools its customers
4. bsnl – costliest call rates (inefficiency personified), slow 2g, average 3g, frequent call disconnection, but the only one which works in remote areas.
5. reliance gsm – fastest 3g, excellent call quality, coverage expanding fast
6. airtel – consistent performance in voice, average 2g/3g, costly, still not present in most remote areas
7. reliance cdma – best voice clarity, best coverage, cheap, consistent but moderate internet speeds.
I have deliberately left out vodafone, as it is average in all aspects.
So, ultimately, there is not a single operator whom one can depend upon for all one’s needs. (even if you are ready to pay ). One has to select based on one’s priorities. I would suggest reliance cdma + bsnl combination, which will meet all your needs. Comments solicited.
if you are ready to pay , Airtel will not disappoint you…. you get speed of 4-5 mbps in off peak hours and speeds of around 2-2.5 mbps in peak hours…. Airtel is awesome when it comes to network , 3g connectivity and speeds…..
Wow.. Unreliable RELIANCE does not feature in the list?
We can discount BSNL because anyways its a government operator…. and is plagued by poor management.
But Tata DoCoMo is also excluded??
I find aircel 2g gprs and coverage to be pathetic but 3g service is pretty good even though its restricted to major cities and towns. Plans are good too.
Its really surprising how could TRAI miss out tata docomo and bsnl whose services are much below satisfactory level.
Analysis done on telecom talk must be given favour instead.
FRC/RC 59:
TT 100+20+20 L/N mins (Only for new activation),L A-A 1p/2s, L A-O 1p/2s and STD 1.5p/s, Landline calls STD/Local 3p/sec, 250 MB 2G data (Only for new activation) and FREE MCA for 1 Month. Free Local A2A calls b/w 6Am 9AM daily for 90 days(Only for new activation). Only Easy Recharge Available.
I’m using this both in my new and old aircel sim.
This is clearly a pure politics!….I think there is hidden relations between TRAI & the LOOTERA RCOM! :-p The other operators should learn how to business with customer satisfaction from aircel. TRAI should understand that todays mobile users are no so blind that they will believe it easily.All those comments showing strong support to aircel ,then how these rating are done?? ( TRAI MEMBERS SHOULD VISIT TELECOMTALK.INFO ATLEAST ONCE A DAY TO KNOW THE ACTUAL CONDITION!!! )
+1 ( max comments … favour for aircel ) ..
+1 Aircel gives very Low Cost 3g Tariff in Tamilnadu, and I would say their speed is ok. 100 MB 3G for Rs.8, nobody gives this offer!
They give me 2 mbps on the average and for a middle class like me, they give very cheap tariff for 3g, compared to AVOID group!
It’s a totally paid benchmark Rank.I dnt believe this.
In kolkata, I am using Aircel around 5years. But,did not face any problem regarding call/sms/2G data. Now-a-days,I faced issues regarding 3G. But,it was temporally basis.
The most “faltu” or worst operator is TATA DOCOMO. not only their 2G data(auto disconnection+several attempt to connect),but their voice call (frequent call drops/no network) also an issue.their tariff is high and sms pack rate is increasing day-by-day.totally shameless operator.
Airtel is another operator,whose 2G speed is worse than any other operators(except TATA DOCOMO) in kolkata circle. very slow round the clock.
Bsnl is the 3rd most worst operator regarding call+sms+data. Call is not connected often and network is playing hide-and-seek with me,though the BIG bsnl tower is just 500 meter away from my home. sms is failed frequently without any reason with full tower. 2G/3G data is very slow all the time.
Do not know,why these operators are doing like these with us,though they charge high for their “respective” services!!
Relience is “NO USE OPERATOR” !! means they have neither value-for-money offers nor best service with high rate-cutter. They charge high for their service,but their tariff plans are in stone-AGE!! a few customers,who use Relience, it used to loot money by various ways(auto activation of VAS,frequent Balance deduction).
In GSM, only best operators are VODAFONE,airtel(except data),idea,AIRCEL in Kolkata.
VODAFONE is the BEST in all sector.though their charge is high,but I am totally satisfy with their service.That’s why their number of subscribers are highest in Kolkata circle.My some friends also use their Postpaid service.But,they never use any false balance deduction or wrong billing.
Idea is the best competitor here for AVO group.their network is best(though they have 1800MHz in Kolkata) and their tariff is also lower than VODAFONE+AIRTEL. They are installing new towers across west bengal rapidly and I used to get smses regarding their new BTS installation.
Though Aircel has some issues regarding Network at some places, otherwise they always offer VALUE-FOR-MONEY, may be it in full TT offer or 3G data.
It is totally my opinion.Your opinion can differ with that.
You are absolutely right. In our area every time when power cuts then the signals of Reliance, Tata Docomo and BSNL totally disappears. Even sometimes signal of BSNL remains blanks for 6/7 days. BSNL customer care executives don’t take any complain. They refer customers to local exchanges. Another worst customer care is Airtel. They don’t want to take any complain though you request them to take complain. Vodafone has good network (voice and data) but needs some improvement. Airtel’s voice network is good but data speed sucks. Most ‘faltu’ network is of Reliance, BSNL and TATA DOCOMO. Aircel’s voice service good but data service is worst. Even here no existence of 3G signal from Aircel. In CDMA platform, now a days MTS is far better than Reliance CDMA.
Aircel is best netwrk in mumbai interms coverage n internet even in cheap call rate.. I done big mistke rht recharge with T24 waste internet not open page immediately .. But speed is 15-20 KBPS in morning upon to 9am.. Anyone using t24 in mumbai?????
How cheap is aircel in mumbai. my call rate is 1.2p/sec. how to reduce it. i hav T24 Maharashtra sim and speed is good but 40 min disconection and many try 2 get connected
It is a frc and plan voucher also.
I have recharged my old sim with this voucher and its working as I have said.
Please update yourself.
u sure,dt it is plan vocher also?then,i’ll rechag my no with 59.can i get 6am-9am a2a unlimited call for 90days?it is also add on offer for new activation of frc 59. i m also 4m kolkata circle.
Yes I am absolutely sure about this. I have recharged my aircel numbers with it.
I am not sure about the A2A free offer.
But the tariff validity of 365 days and 250 mb 2g data is confirmed.
So just go for it.
@Amit… Thank you very much. ‘ll get it soon!!
I don’t know how Aircel performed worst. In my opinion and as per my experience hopeless Tata DoCoMo should have performed worst in 3G services atleast in Maharashtra Circle though subscribers from Karnataka are no happy with Tata DoCoMo. Pathetic Service Provider with inexperienced policy makers on top management will definitely kill Tata DoCoMo telecom services and i will be happy to see that. However, I have already ported out and most of my friends/colleagues have either already ported out or porting out from hopeless Tata DoCoMo. Autodisconnection after every 40 min and annoying multiple attempts for reconnection is just compelling customers to port out. All these co incided with retirement of Ratan Tata from Tata Group of Companies.
Aircel 3g serivice is worst in Amritsar (Punjab ) no coverage indoor no signals .. Even my Vodafone 2g speed Is better than this .. I hope Aircel team will look in this matter .. ????
I am from kerala …I was an aircel customer since 2009 …and am very satisfied with aircel coverage , tariff, and internet speed . but unfortunately they have stopped there service here ..and am forced to port into costly idea service.
Airecl has Stopped 3G services in North karnataka since 1 year & Switched off BTS in rural areas. Even though News says that AIrcel has come into an agreement with Reliance for 2G intra-circle My Aircel Sim doesnt latch to Reliance Network when Im out of Coverage area.
heey aircel is best in mumbai with cheeper call rates and good network coverage & if there is no network then reliance is supporting with there network to aircel from more than 50days in mumbai.
I Don’t know why Aircel Had Stopped services in North Karnataka. In South Part of Karnataka Aircel is Having Better Coverage
Rather than rolling out 4G services Aircel should concentrate on improving its 3G services which are already active. Aircel should sell its 2300MHz spectrum in 8 circles to Airtel and use that money to improve its infrastructure in its current operational 3G circles and to buy 3G spectrum in the circles in which it does not possess it in 2014.
Aircel could make more money by selling 2G and 3G spectrum in Kerala and other circle where they shutdown.
tharun,any chance to relaunch aircel services in kerala..?
I am expecting debt ridden Aircel to be acquired or merged with another telecom company. In past Docomo, MTS and Aircel were in talks for a merger. After the merger there won’t be an Aircel.
@tharun george
as far as i had read it seems that a merger between aircel and several big operators is not possible because of their 4G spectrum in several circles as they(aircel and the merged operator) tend to exceed the 25% limit.Esmail pointed out right that aircel must sell their 4g spectrum(if allowed by the govt)and concentrate more on improving their current 3G services as well as buy spectrum in more circles once the spectrum swap happens and more spectrum is put for sale.But one thing that must be noted is that aircel has already achieved brek even in some circles and is even profitable in few circles so if things work out in their favour they can stand up on their own again and avoid any kind possible merger.Even though aircels qos is not as good as avoid but still they have very strong support from public and have a good hold in tamil nadu north east and jk
Also if they don’t merge, they may sell the spectrum to other company if Gov allows them.
Might Be Aircel will Get Relaunched soon in Kerala, Now they are trying to Improve Coverage in Major States
Hello Sanjay, current comments defines how good aircel is. I agree, their network lacks in rural karnataka, but in urban areas they rock. I am using aircel 3g from past 1 year and their plans and internet speed is simply great. I am certain there is politics happening behind these results. Other operators plans are not more than double of what aircel is providing.
I would say Aircel is the best network one can choose for cheap internet and voice calls.Thanks to Aircel.
Your correct !! Best 3G service provider in namma bengaluru is Aircel !! I’ve used the network for past 2-3 years, 3G service is awesome & 2G internet is also good !!
Yes, Aircel Coverage is weak in Rural Karnataka. But They are Trying To Cover Rural Areas of Karnataka. However Feels Better Than TD in Rural Areas of Kolar District
Why not QoS test conducted in mumbai circle?
Aircel is fair in voice network and fails in 2G network! Even MTNL trump prepaid has the same pathetic condition.
Good news for Aircel Kolkata customers.
Recharge with Rs.59 and get
All Local Mobile Calls @1.2paisa/2seconds
All Local Landline Calls @3paisa/second
All Std Mobile calls @1.5paisa/second
All Std Landline calls @3paisa/second
250 MB 2G Data Valid for 7 Days
These rates will be valid for 365 Days (1 Year).
I have already recharged my two Aircel mobile numbers and has got the benefit.
This is a fully ok, tested and confirmed offer.
To know Aircel Main Account Balance dial *125#
To know Aircel Dedicated Account Balance dial *128#
To know Aircel Data Balance dial *400#
To know Aircel Rate Cutter Validity dial *127#
One modification.
All Local Mobile calls @ 1 paisa / 2 seconds
ITS FRC 59, MEAMS FIRST TIME RECHARGE AFTER SIM ACTIVATION… NOT FOR ALL USER…………………..
Ho ho ho really aircel rocks im from Chennai using 198 in my hwueai E3131 getting 3MBPS constant even higher some times through aircel website 25% cash back in 198 3G pack & 1.93GB 3G thereafter unlimited 2g
AIRCEL always best in Chennai
Aircel rocks for me atleast. Coverage issue is there, i agree. But i am lucky, bcoz the aircel tower is very near to my house. So even in 3G mode I get full signal and superb speed.
Everyone loves Aircel because of their Cheap 3G packs. A 67rupees pack gives 1GB 3G data with 7 days validity. Awesome.
In Tamilnadu, Aircel improved their 2G speed very well. Non peak hours we can get around 15KBPS constantly in their 2G network . .
I am using RC67 with the existing validity of RC24 (100MB 30 days), through this trick i am getting constant 15KBPS speed in 2G mode. Its enough for browsing ..
Worst is DoCoMo, second worst is BSNL. I dont know abt Aircel because they stopped their services in kerala circle.
Kolkata Aircel 3g during peak hour ~or= vodafone 2g off peak hour
After recent tarrif revision it has improved a byte
Kolkata Aircel 3g during peak hour >or= vodafone 2g off peak hour
After recent tarrif revision it has improved a byte
Trust me…Aircel superb netwrk in mumbai indoor coverge also good interms….Avoid….too coastly
Aircel does not provide 3G services in key cities of West Bengal where Airtel and Reliance have good 3G coverage in those cities.
I would use aircel 3G if available in my city.
Everyone is waiting for AIRCEL 3G. But available only in 4 cities; Kolkata, Durgapur, Asansol & Siliguri.
Aircel 3G Feels Healthy in Karnataka. With The 3G Speed of Aircel I’m Able to Download An Linux OS Software Within a Few Hours
It may be bad in some areas, but in Bhubaneswar i get awesome speed, with no call drops.
I recently ported in from Reliance to Aircel, and I am pretty satisfied.
in kolkata aircel 3g is worst in terms of-
1) coverage.
2) speed
3) prolong latency
4)frequent auto-disconnection during idle mode
My Experience with Aircel 3g in Kolkata is very good. The coverage is comparatively better. The speeds are a constant at 2 mbps at my place. And yes they are one the cheapest. Call rates, rate cutters, 3g packs and Talk time offers all are one of the best. But yes indoor coverage can be a problem in some areas. Overall happy with it. Using it since 6 years.
if BSNL is excluded, how could aircel be called worst?from my personal experience at barrackpore, this could not be further from the truth!
I have used Aircel 3G in Orissa, it’s actually good. Never faced any problem. The speed is slightly slower in the evening (peak hours) but otherwise great service at a cheap price.
I have also used Vodafone in Delhi and I found the service quality to be superb. No call drops ever. Even the coverage is better than Airtel & Idea in some areas.
The only problem with Aircel is that it does not have a good network coverage like Airtel/Vodafone/BSNL, otherwise no issues
Hope it was a fair analysis done and not “fixed” – as no mention of Tata Docomo anywhere is surprising
My experience is Aircel is good
@Ganesh Srinivasan
Aircel shut down their service in kerala. But i used aircel when it was there. I didnt faced any problem with their 2g & 3g. Really missing their cheap internet and calling packs.
PI 447 is Good For Nothing in Aircel 3G Service, The Other Plans Feels Better in Aircel
Aircel service in city of maharashtra is well. but if you move from city to 50km far away there is no service. in aurangabad there is no service.they have also no intra circle roaming with anyone.so no can make it as primary number due to this.
We may dont have aircel in kerala…. But i bet aircel was better than docomo when it was here….. I think Trai must have left Docomo too for their Qos is too worst than any other provider in kerala.
fuck aircel very bad service
Aircel 3G is that much worst???for me Aircel 3G is fine in Bangalore.
Aircel 3G is Excellent in Kolar and Faster, Smoother and Better than that of BSNL
we love aircel for making 3g affordable to common man. include bsnl qos also then, we will see who’s worst.what about other circles & other operators? Are they maintaining 100% qos?
BSNL is Totally worst in All Aspects of Services. No Proper Server Maintenance, Worst Than Any Other Operators in India
Aircel shutdown in Kerala and other circle completely for the last 10 months. Wasting 2G/3G spectrum in Kerala. Still no action by TRAI or DOT.
I dont care.Just now came back submitting porting request from Airtel to Aircel.I find Aircel 3G to be fine.I dont know why TRAI rated Aircel 3G worst in QoS.Also Aircel is damn cheap here.Network coverage and quality is also very good.
Your words are true to every letter.Though I cant say about rural coverage of Aircel. But at city(KOLKATA), it rocks in terms of coverage,tariff and speed.Even I have already ported my two numbers ,one is vodafone, another is Reliance to Aircel.
Aircel indoor coverage in kolkata is worst
Believe me Kaushik,I.have never faced any indoor coverage issues with Aircel.But one of my friends living at Bangur,has no Aircel signal at his house but still he supports Aircel and says that once he gets signal then he will opt for Aircel.
Thanks Pranajit.How much did you pay for porting into Aircel?What offers did you get?
I also ported from reliance to aircel.
I used the FRC 123 and got 4500 sec talktime for 2 months,
500mb 3g data.
Aircel is pretty good.
I think the carrier that is worst is Docomo.
Docomo has pathetic service.
Voice calls are not clear, calls often disconnect, and net never connects.
Docomo is worst.aircel not best but ok
STILL I SAY THANKS TO AIRCEL FOR AFFORTABLE 3G-2G COMBO PACKS… CANT AFFORT AIRTEL 3G PACKS…..
I love AIRCEL and its services. In Tamilnadu, Aircel gives superb service with cheap tariff compare with AVOID.
True Kingston.. I find the service is very good and reliable in TN wherever coverage is available !!
All over Tamilnadu ( except chennai) Aircel having (from kanyakumari to chengulpet) more than 5000 BTS is there…Aircel network uptime is more than 99% in Tamilnadu ( i m working on that) … Compared with Airtel …., Aircel covered maximum no.of villages in TN … Aircel is presently lagging in AP and Karnataka…. But in Tamilnadu , Aircel is the top , there is no doubt…