In a recent move, Telenor’s Indian unit Telenor India, has stopped offering balance transfer facility to their customer base. The move is quite unexpected as other telecom operators including Vodafone and Airtel are offering same services to their prepaid users in all the circles.
Earlier, the company was offering the service to their customers in all circles where they operate—UP East, UP West, Bihar & Jharkhand, Maharashtra & Goa, Gujarat, Andhra Pradesh & Telangana.
As per a telephonic conversation with a Telenor executive, “As we are offering customers more than full talktime in high value recharges through own portal or tying up with recharge based apps, so the move is to ensure that no one can misuse these benefits.”
We have also noticed in many social media platforms that many Telenor customers got irked at this move. Telenor has lower ARPU prepaid customers and losing out subscribers to bigger rivals due to limited data presence will cost them high. Also this kind of move can lower their growth in those markets.