Telecom Ministry pulls up state-run BSNL, MTNL over poor services

By November 23rd, 2015 AT 4:57 AM

Following huge backlash on social media, state-run telecom firms BSNL and MTNL were issued notices by the telecom ministry for not providing quality services to the customers. About 102 notices have been issued to the departments under this ministry and 64 have been resolved. BSNL now has an official page on Facebook to connect with people, the Economic Times said quoting an official. In fact, Telecom Minister Ravi Shankar Prasad has received complaints against the PSUs over poor quality of services on social media.

Prasad has asked BSNL to use the social media platform; however, BSNL CMD Anupam Shrivastava confirmed that the complaint monitoring mechanism on social media is working to resolve the issue.

“Since we are deploying new equipment, our capacity to handle more customers is increasing. That is why we launched free night calling service as we can handle large traffic now. We have most widespread network in the country which we are rapidly improving,” Shrivastava was quoted in the report.

BSNL, which recorded losses for the past about eight years, registered an operating profit of Rs 672 crore for the fiscal year 2015.

Going by telecom operator TRAI’s guidelines, a customer can register his complaint by calling up the customer care or writing an e-mail to the telecom operator.

Having over six years of experience in business journalism, Krishna has a knack for writing on telecom and IT. She believes that tryst with technology is the best thing that has ever happened to the mankind. Krishna is a telecom analyst with CMR

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Colonel ZaysenS GopalSOM DASJagannathKunal Recent comment authors
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Looks like BSNL is improving but MTNL ???? I recently asked one of the higher officials about network expansion, and he said it has been put on hold. MTNL has absolutely zero coverage in Important areas of Mumbai. 3G coverage is out of the question, its mostly stuck on 2G only. Plus it has this irritating issue of giving data pop ups when network switches from 2G/3G and vice versa. MTNL should act fast on its expansion if it has to survive.

S Gopal
S Gopal



+2 kunal . the issue exist even tower of mtnl just 10 sec by walk to near of my home . They dumb to help


Yes, im tired of calling the CC and explaining that i dont want data pop up but its useless. Every tower switch gives that damn pop up !

S Gopal
S Gopal

MTNL seems to have answered the call given out by the Hon’ble Minister for Telecommunications to address the litany of complaints that users have faced lately from BSNL and MTNL. It has been reported that the CMD of MTNL, Mr. N. K Yadav, has personally spearheaded a radio frequency test of MTNL’s wireless services in the New Delhi region covering 65 kilometres spanning an area from Lodhi Road in the South to Connaught Place in the North from North-South Avenue zone in the West to India Gate-Kaka Nagar area in the East. It is a rarity to see that a… Read more »


I fully agree with colonel here! What he said is much true. BSNL is usable for voice and is much known for its coverage. MTNL on the other hand, provides worst services you can imagine. Maximum time, your phone is out of coverage area even with good signal. Some people even don’t know where to get the SIM. Airtel Vodafone rules here!

S Gopal
S Gopal

Have you used MTNL/BSNL recently in Delhi. In my sojourns to Delhi since mid-2014 I have noticed a slow and steady improvement in the MTNL Dolphin network. Although MTNL’s network is not on par with Airtel and Vodafone, however, in certain parts of Delhi I would vouch for it over even !dea and others. Their achilles heel remains that the maximum hypothetical speed attainable is 3.6 Mbps and thus a user gets at most 2.75 Mbps (my personal experience). Even Reliance when it latches onto a 3G tower, does provide faster speeds, but, the coverage is a notch less than… Read more »

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