call drops

April 27th, 2019 3:00 PM 18 COMMENTS

Call Drops and Network Congestion Rising in Urban Regions, 100,000 Cell Sites Required to Ease Situation: Report

The consumers in metro cities are struggling and facing repetitive call drops, and slowing data speeds as the towers in these regions are operating at almost their full capacity. As per an ET Telecom report, the congestion being caused on these towers is causing the data speeds to slow and call drops to occur in turn degrading the quality of service for consumers. As per this report, the towers are... Read More

June 28th, 2018 7:13 PM 13 COMMENTS

Trai All Set to Levy Penalty on Telcos Who Have Not Met Call Drop Norms

The Telecom Regulatory Authority of India (Trai) has completed the assessment for two-quarters on call drops and is all-set to penalise the telecom operators. The telecom regulator is in the final stage of issuing penalty notices to telecom operators who have not met the new call drop norms for the quarter that ended March 30, 2018. “For the quarter of January to March, we are in the final stage of... Read More

January 31st, 2018 11:37 AM 58 COMMENTS

Reliance Jio, Airtel to Invest Rs 74000 Crore in Network Expansion to Curb Call Drops

Mukesh Ambani-led Reliance Jio and India's top telco, Bharti Airtel, will invest a total of Rs 74,000 crore in the next financial year to expand infrastructure to improve the call drop situation and data services, telecom secretary Aruna Sundararajan informed media on Tuesday. According to the official, Airtel will spend Rs 24,000 crore to expand the network, having already invested Rs 16,000 crore. Jio, on the other hand, will invest... Read More

January 19th, 2018 8:34 PM 12 COMMENTS

Telcos Need to Fix the Call Drop Issues by Upgrading Network Infrastructure if Needed: Aruna Sundararajan

In what should be considered as a strong message to telcos in the country, the Department of Telecommunication (DoT) has said the industry couldn't offer any excuses in terms of call drops. DoT urged the sector won't provide any explanations for problems in installing new mobile towers for rising call drops and even asked them to tackle the issue at the earliest. Earlier today, Telecom Secretary Aruna Sundararajan in an... Read More

November 15th, 2016 3:38 AM 0 COMMENTS

Indian telcos urge Trai to continue with current practice of computing call drop rates, reject new proposal: Report

Indian telecom companies have urged the Telecom Regulatory Authority of India (Trai), to continue with current practice of using network statistics to calculate call drop rates, rejecting the sector regulator’s suggestion of calculating call drop rates through a meta data analysis of call detail records (CDRs), according to an Economic Times report. In their submission to Trai on discussion paper floated in August on reviewing quality of network-related services, the... Read More

November 4th, 2016 7:39 PM 6 COMMENTS

Telecom Ministry to launch platform to take direct customer feedback on call drops

India’s Telecom Ministry is considering making a platform that will take direct feedback from people on call drops to gauge the situation and take necessary steps accordingly. The move follows the launch of "Twitter Seva" by the minister on the social media network to address complaints and concerns of users of telecom and postal services. Currently, the complaints lodged through Twitter Sewa by users are made available to the ministry... Read More

December 11th, 2015 10:04 AM 4 COMMENTS

Indian operators challenge Trai order on call drops

Indian telecom service providers have taken the legal route to challenge the Trai's order mandating them to compensate subscribers for calls dropped starting January 1, 2016. Auspi and the COAI, the telecom industry associations, argued that Trai doesn't hold the power to order telcos to pay any compensation, according to media reports. These bodies also blamed closing or unavailability of cell sites as one of the chief reasons for call... Read More

September 30th, 2015 10:35 AM 16 COMMENTS

Government directs TRAI to penalise operators who do not take active steps to resolve call drops

Earlier this week we reported that the call drop situation in the country has been improving after intervention by the government. But the progress has still not been up to the mark and this is a matter of serious concern. The government has now for the sake of fast tracking the issue, asked TRAI to impose a penalty on operators who are found guilty of not adhering to remedial measures... Read More

September 29th, 2015 6:09 AM 6 COMMENTS

Call drop menace reducing, says Ravi Shankar Prasad

In the recent past the issue of call drops plaguing the Indian telecom sector has been in the news a lot. The government has been intervening in the matter actively to regulate the telecom operators to improve the service provided by them in order to resolve this issue. The government had proposed that telecom operators compensate subscribers for call drops by not charging for the last pulse during which the... Read More

September 23rd, 2015 10:13 AM 10 COMMENTS

COAI opposes penalty for call drops, says it will not solve the issue

In another interesting twist to call drop issue, the Cellular Operators Association of India (COAI) has written to the Telecom Regulatory Authority of India (TRAI) opposing moves to make penalty mandatory for call drops. Instead COAI sought more consultation and alignment of multiple stakeholders to solve the problem. "Compensation to the consumers for call drop is not the correct approach and will not resolve the problem. Multi stakeholder alignment and... Read More

September 8th, 2015 4:09 AM 4 COMMENTS

Improve network and take care of your customers: Prasad to telcos

Addressing the growing problem of call drops, Telecom Minister Ravi Shankar Prasad has asked the operators not just to add customers but also care about their convenience. “I don’t appreciate the condition wherein operators just add customers and not care about their convenience,” Prasad told reporters in Gurgaon during a BSNL function. It is the operator's’ responsibility to worry about consumers’ interests, he added. “I have said this earlier also... Read More

August 27th, 2015 2:01 AM 4 COMMENTS

Government may levy penalty on telecom companies for call drop

In another new development, government seriously considers the option to levy penalty on telecom operators for increasing call drop issues, reports Economic Times. A letter informing the same will be send to promoters conveying the seriousness of the issue. With the Prime Minister Narendra Modi recently raising concern on the call drop issue, the officials are in an effort to solve it at the earliest. Telecom Minister Ravi Shankar Prasad... Read More

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