Srikapardhi

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Srikapardhi

About the author: Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

Srikapardhi December 7th, 2013 11:39 AM 27 COMMENTS

Multiple Flaws with Reliance STV Informations, Customers Irked

The very first interest of a customer in visiting an operator’s website is to have an overview of the plans/packs/any information available with that operator or to make an Online recharge. So, keeping that point of interest any operator should be very precise more on Plans/Packs information updated on their sites and recharge sections. Here is our operator Reliance Mobile who made a mistake on their Special Tariff Recharge 74... Read More

Srikapardhi December 5th, 2013 2:49 PM 69 COMMENTS

Why Vodafone’s New Postpaid plans are better than Airtel My plan : Our Analysis

Vodafone IN has launched 5 postpaid plans for Karnataka Circle starting this December 2013 for new and existing customers. These 5 postpaid plans are in price segments of 199(/sec & /min), 299 and 399(/sec & /min) respectively and also come with good monthly benefits. My opinion immediately after analyzing these plans is “These Plans are really created with an intention that a general customer should opt for without a second thought... Read More

Srikapardhi December 1st, 2013 1:59 AM 23 COMMENTS

Detailed Analysis on Customer Care IVR of Airtel ( Infographic )

The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the... Read More

Srikapardhi November 28th, 2013 5:17 PM 6 COMMENTS

Is Vodafone RTP 149 worth enrolling? : Our Analysis

Some time back I came up with an analysis on Post-pay RTP and RTP FR plans of Idea cellular and those plans are really not a worthy stuff after paying huge price. Let’s see what Vodafone IN has in store for its post-pay users who are frequent travelers or who always be on roaming using the same number. Plan Simplicity: Vodafone IN wants its plans to be simple, affordable, and... Read More

Srikapardhi November 18th, 2013 2:28 PM 65 COMMENTS

Our Experience with Airtel MyPlan : Issues we faced

Now a days as soon as we call Bharti Airtel exclusive Post-pay Customer Care and enquire them about plans they just start off saying “Sir/Madam Airtel has launched first of its kind myPlan in India where you can design your own plan and get it activated on your Airtel number. You can also change your plan anytime online or by calling 121.” Me:Enough! What’s first of its kind? It’s a... Read More

Srikapardhi November 16th, 2013 8:04 PM 13 COMMENTS

DoT appreciates Airtel’s efforts in restoring networks in Odisha, AP where cyclone Phalin struck

Bharati Airtel's prompt support during recent cyclone has received commendations from DoT. The Department of Telecommunications (DoT) has appreciated the efforts of Bharti Airtel for enabling speedy restoration of telecom networks in cyclone ravaged Odisha and Andhra Pradesh. Last month, 'Phailin', a severe cyclonic storm, had struck the states of Odisha and Andhra Pradesh, bringing in its wake torrential rains and wind speeds of over 200 kmph. In a letter to Bharti Enterprises Chairman Sunil... Read More

Srikapardhi November 16th, 2013 10:30 AM 194 COMMENTS

Whats your Mobile 2G DATA speeds? : PAN India TT Survey

Its no more only voice era, though the transformation is still in progress both voice and Data are equally important for a smart phone user. In fact a smartphone is not really smart without an internet connection and hence we value the word DATA. Coming to a real life scenario relying on DATA connection is increasing more and hence our expectations for Data from an operator also increases.But the service... Read More

Srikapardhi November 11th, 2013 1:08 PM 26 COMMENTS

Does the NEW IDEA RTP is worth enrolling for ? : Our Analysis

With immediate effect we can't experience One Nation Plans and hence a Roam Free Mobile Tariff without any special plans/packs activated as the present roaming tariff model is bringing revenues to operators and they also don’t dare to lose it immediately due to incurring costs and call charges.Also if an incoming call becomes free of charge while on national roaming that would adversely impact the health of the national long distance... Read More

Srikapardhi November 2nd, 2013 4:49 PM 76 COMMENTS

TT Poll – What’s your Loyalty Quotient?

Management who are playing with a Brand may change,people who are operating a brand may get replaced.Policies,Tariffs and what not everything inside a brand may change and who knows even the Brand may dissolve, only a few knows whats actually going to happen inside a Brand(Oh dear here i'm talking only about Telecom) but there are someone who without involving in any of the above categories will always be with... Read More

Srikapardhi October 24th, 2013 12:42 AM 56 COMMENTS

Android OS wins in Voice of the Customer TT Poll

That’s an amazing response dear TT Readers. Yes, deciding which OS to use is a very difficult task as no single OS provides everything to make it complete or say “THE BEST OS”. One may like one aspect in an OS which is serving a primary purpose in using that OS and may also like many aspects in a different OS but can’t use it as a primary OS and... Read More

Srikapardhi October 13th, 2013 1:26 AM 135 COMMENTS

TT Poll – Vote your voice on ideal Mobile OS

World is going mobile and so are Operating Systems.Everyone have their own choices,imaginations on their ideal OS and that OS which fulfills all the users requirements will be definitely a great hit and ultimately a choice of many users making it win a big way. So,here is a poll on Mobile OS,pls. go ahead and take it as we analyse the Winning result and criteria of what according to TT... Read More

Srikapardhi September 27th, 2013 2:38 AM 74 COMMENTS

Analysis on Indian Operators Who Messed Up with Call Management Services

Ever wondered if you are on a call and can check another incoming call in the background, put the present call on hold and answer the call which is waiting in the background, swap the calls, Divert the call to another number or finally join a conference to speak with more than a person at a time? Yes, all this is possible with Call Management Services provided by the Operators.... Read More