Chethan S

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May 17th, 2014 3:32 AM 65 COMMENTS

Serious Case of Identity Theft: Nine Vodafone Connections with Same Identity – Customer Story

A tweet from twitter user Ramki (@ramkid) helped us understand how identity theft occurs when people take mobile connections. Ramki expressed his annoyance when Vodafone deactivated his wife's only connection stating there were nine other connections with the same identity. Vodafone suspended wife's only number.Horrified to learn that there are 9 other connections using her identity. @VodafoneIN, explain.Pl RT. — Ramki (@ramkid) May 16, 2014 Inorder to understand the issue... Read More

May 14th, 2014 10:12 PM 31 COMMENTS

BSNL to launch new 4 Mbps Broadband Plan PAN India

India's national ISP, BSNL will be launching a new broadband plan that offers 4 Mbps download speed at a monthly price of Rs. 1275 from 15 May 2014. Beyond an FUP limit of 20 GB the speed will be reduced to 512 kbps. In our opinion, if your usage exceeds beyond 25 GB per month you must consider ULD 1445 which offers 2 Mbps prior to FUP of 20 GB... Read More

May 14th, 2014 5:54 AM 20 COMMENTS

Airtel Postpaid Customers to get 3G Data in 1 GB Increments: A Smart Offering to Reduce Bill Shocks

Airtel recently announced that 3G data packs would be added in 1 GB increments to their postpaid customers after exhaustion of normal data limits. This marks a radical shift from earlier pay as you go where customers were being billed at 3 p/10 kb in most data slabs. This move from Airtel has sparked a storm over the social web with users hitting out at Airtel for auto-enrolling users to... Read More

May 12th, 2014 11:50 AM 11 COMMENTS

How can Airtel Continue to grow in terms of Market Share and Profitability? Our Comprehensive Analysis

Back in December 2013 we published a detailed analysis of how India’s national telecom service provider BSNL can turn profitable again. Our efforts bore some fruit and BSNL started taking corrective measures soon after. Now we are making a similar effort with a comprehensive analysis of how Airtel can continue its growth saga. Airtel is already profitable and is showing good growth but by tweaking certain things we felt they... Read More

May 11th, 2014 9:37 PM 26 COMMENTS

Why Should anyone use Vodafone when Emergency Services can’t be Reached? A Customer Experience

I was literally shocked when I saw this tweet from one Mr. Himanshu few minutes ago. Himanshu, a Vodafone customer who was on roaming could not reach an Emergency number when it was essential. After reading his blog post I decided to approach Himanshu for a first hand account of his experience. Not being able to reach an emergency service is not a great thing to happen for anyone. What... Read More

May 10th, 2014 4:53 PM 25 COMMENTS

Overuse of Canned Responses leads to Frustrated Customers – Vodafone Leads the Race. Is Robotic CC Next?

Indian telecom users would be very familiar with responses from bots for queries/concerns raised on twitter. While automated replies or canned responses sent out by customer care executives can help in avoiding typing the same text again and again, overuse of the same can lead to increased frustration amongst customers. In Indian telecom industry Vodafone is undoubtedly leading the pack with others like Airtel being caught now and then. Here... Read More

May 9th, 2014 4:16 PM 59 COMMENTS

EXCLUSIVE: BSNL to Upgrade its FUP Speed Limit Across India from 256Kbps to 512Kbps Starting June 1st 2014

Finally BSNL has decided to upgrade its FUP bandwidth from 256Kbps to 512Kbps and beyond starting June 1st 2014 in all BSNL circles. As of now BSNL will be upgrading its FUP speed limit in 11 Plans as per the internal official release. The much widely used BSNL plan BBG Combo ULD 1800 plan which usually use to offer 2Mbps till 40GB and 256 Kbps beyond will now offer as per... Read More

May 6th, 2014 8:52 PM 10 COMMENTS

BSNL Offers New Broadband Plans over FTTH in Pune

BSNL has introduced three new broadband plans over FTTH in Pune from 01 May 2014. The plans are promotional in nature and can be availed for 90 days from start date. Plan Details Though these plans offer good speeds they are not as competitive as plans offered by BSNL Andhra Pradesh. Plans in AP come with higher FUP limits and post FUP speeds. At Rs. 999 AP customer gets 16... Read More

May 5th, 2014 8:36 PM 13 COMMENTS

BSNL VAS Site Defaced Yet again by Hackers, When will BSNL Learn?

BSNL's web properties have been a favourite target of hackers for years now. Once in every few months some or the other BSNL site gets hacked and the hackers leave their messages on the site. It takes several hours for BSNL to get the site up and running after these incidents. But the worst part is BSNL never learnt from all these and these incidents keep repeating. What Happened? BSNL's... Read More

May 5th, 2014 2:21 PM 61 COMMENTS

Airtel 3G Postpaid Tariff Card for ICR Circles: Costs 11% more

As we reported yesterday, Airtel’s 3G services are live in non 3G circles through ICRA. We noted that the circle specific 3G tariffs cost 40% more than 3G circles for prepaid customers. The postpaid customers are a little luckier as the tariffs are comparable to 3G circle tariffs. 1 GB data will cost Rs. 250 (for prepaid it costs Rs. 348) but 2 GB data will cost Rs. 50 more... Read More

May 4th, 2014 8:47 PM 56 COMMENTS

EXCLUSIVE: After Vodafone, Airtel, Idea to relaunch 3G through ICRA Soon

According to our sources Idea will be the third mobile operator in the country to relaunch 3G data services through intra-circle roaming (ICR). Vodafone had launched their services on Friday and Airtel is launching tomorrow. Customers in Idea's  non 3G circles have been receiving text messages about the availability. We have not received information about the tariffs but unconfirmed reports state that it will be on par with 3G circle... Read More

May 4th, 2014 1:19 PM 72 COMMENTS

Exclusive: Airtel 3G to be back in non 3G Circles through ICRA on 5th May – to Cost 40% More?

Airtel will be the second operator after Vodafone to re-launch 3G services through ICRA in the country. TelecomTALK today received inputs from multiple sources that Airtel will start offering 3G data services through ICRA starting tomorrow. The circles which will see a launch of 3G are Haryana, Maharashtra & Goa, Kolkata, Kerala, Madhya Pradesh & Chhattisgarh, Gujarat and UP (East). The bad news now is the services will be expensive compared... Read More

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