Aircel Directed by Trai to Refund Security Deposits of Users

Trai is again tightening the noose on Aircel’s working. This time the regulator has asked the already bankrupt company to refund security deposits of all postpaid subscribers and to submit a compliance report by May 10. Besides that, the telecom company has also been guided to compile a list of all the customers who have ported to another network along with the unspent balance of these customers. To accomplish this task, Trai has also told the carrier to issue a public notice on its website and newspaper and on related channels, asking for customer’s bank account details for taking forward the transaction to security deposit refund. The regulator has set a deadline of April 26 for this.


The official direction to Aircel reads the following “Furnish compliance report of this direction to the Authority by 20 May, 2018, together with the unspent prepaid balance amount along with a number of subscribers available with Aircel Group to whom refund could not be provided and reasons thereof of such failure.”

There have been numerous cases on Aircel’s part where customers have not been able to port their numbers to other networks owing to technical failures or other related issues. Along with these customers, people who have successfully ported to other networks also had some complaints to make against Aircel. These complaints have finally forced Trai to take stringent action this time.

Trai also told publicly that the complaints which were received constituted of matters like a refund of leftover balance amount with Aircel in the form of recharges or vouchers, or plans in their prepaid mobile account and also about the non-refund of security deposits for the postpaid mobile accounts.

The order which Trai passed on Monday guided the other telcos who had received a refund from Aircel to route the leftover balances to the consumer’s accounts. The regulator also asked these telecom giants to intimate the subscribers about the same via text messages. The report about the same issue from Trai quoted “All access providers (must) submit compliance to the Authority within two days of receipt of such details from Aircel Group.”

In February Trai asked Aircel to keep porting codes valid till April 15, in an attempt to ease the movement of subscribers to other carriers in circles where the company was putting a full-stop to its operations. Trai again passed an order last week which extended the previous order of keeping the porting codes valid.

Aircel, which had previously expanded its operations pan-India retracted its network from Gujarat, Maharashtra, Haryana, Himachal Pradesh, Madhya Pradesh and Uttar Pradesh (West) circles by January end. Post facing immense competition from the likes of Reliance Jio the company finally filed for bankruptcy in March. Before that Aircel boasted of 81 million customers as revealed by Trai data.

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18 Comments on "Aircel Directed by Trai to Refund Security Deposits of Users"


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Proxima Midnight
April 24, 2018 11:36 pm 11:36 PM

Gareeb ko aur na satao, paap lagega

April 24, 2018 4:10 pm 4:10 PM

correction to my comment= * How can you revolutionize when you killed a good size of the industry & it’s dependents.

April 24, 2018 4:08 pm 4:08 PM
Jio having 175 million customers (if true, i highly doubt) shows that all fence sitters (good amount of fence sitters using o/g jio call, primary old sim) do not constitute more than 175/200 million subscribers in entire Indian market. Rest of loyal Avoid/Telenor/BSNL still constitute 320 million (idea+vodafone_ + around 350 (airtel) + state BSNL, put together around 700 million real users who did not chose free services of Jio & constitute the ones that are keeping the telecom industry alive unlike Jio who was given free hand to provide free services. For the greed of about 100 million chindi… Read more »
Girish Gowda | BengaLuru
April 25, 2018 10:02 am 10:02 AM

Reality doesn’t seem to be your forte. It’s because of the greed and scams of the AVOID cartel that you had artificially high prices for years. For a huge market like India, they could have easily been even more profitable AND made consumers switch to 4G long back but they didn’t. So stop bringing your own stupid ideas which have no basis in reality. Most people are on Jio not because it is cheap, but because they are getting a better service than they ever did with AVOID cartel.

April 24, 2018 10:40 pm 10:40 PM

Forwarded to Debu.

Sandeep Bansal, Manipal
April 24, 2018 5:58 pm 5:58 PM

Well, I don’t think that you know much bout something known as industrial consolidation…
India in 2015-16 had a large no. of scattered telecom companies, some of which had meager profits…
It was due to this fragmentation that telecom technology never moved above 2G and 3G before that…
Looking things retrospectively, Jio has done country a favor by pushing the technological developments at least slightly at par with other nations…
Also talking about jobs, Do you mind thinking the fact that Indian companies are over employed just because we can have much cheaper labor than deploy techs for the same work- due to overpopulation…

Kaushik IMA
April 24, 2018 5:01 pm 5:01 PM
Did Jio not also employ people in the thousands? I agree that many thousands of jobs were lost too but you have to look at both sides of the story. It’s not really about free or paid. 90% of Jio’s initial userbase continued to use it after it started charging because they were satisfied with the quality of the service. No one would use a BAD product/service even if free. For years, VIDEOCON mobile was free when I was in college for us students – the infra and service was so bad I hardly knew anyone who used it unless… Read more »
Girish Gowda | BengaLuru
April 25, 2018 9:59 am 9:59 AM


Biswajit Das
April 24, 2018 9:43 pm 9:43 PM

+1 i also moved to jio after they started charging coz no other operator was providing 4g in my area bt there quality was worst currently they r improving but i’m still gonna use jio until jio giving me good service