Good news for more than 900 million Telecom service customers (Mobile, Landline and Broadband) who are facing tough time dealing with complaints, Department of Telecom (DoT) today issued clarification and said that any consumer forum or consumer court cannot deny hearing of telecom consumer grievances.

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In 2009 Supreme Court judgment barred Consumer forums to hear telecom consumer grievance, The apex court ruling had held that as per Section 7B of the Indian Telegraph Act of 1885 vintage, a dispute between a consumer and a telephone service provider can be resolved only through arbitration and the consumer is barred from moving a consumer forum for redressal of grievances against a telephone company.