Uninor Commences Refund Procedure to Prepaid Customers in Mumbai

After abrupt closure of services in Mumbai Uninor, the Indian subsidiary of Norway’s Telenor Group, has begun refunding unutilised money of its prepaid customers in the circle and helping them port their connections to other service providers.

Uninor refund mumbai

The GSM operator had closed down its services in Mumbai circle on February 16, 2013, following the Supreme Court that operators who did not win spectrum in the previous auction should shut down operations with immediate effect. TRAI had also directed Uninor to refund the balance amount of its subscribers in Mumbai and Kolkata within 15 days, where it closed down its operations.

“With this directive now out, Uninor will immediately begin offering porting codes to its Mumbai subscribers. Additionally, the company had already started the balance refund process at five of its stores in Mumbai,” the company said in a statement. “Refunding unutilised balance, though a daunting exercise, is also the right thing to do – the very least we can for our customers affected by this sudden Court ordered closure in Mumbai,” said Sigve Brekke, Managing Director of Uninor.

“We have been requesting the TRAI to allow number portability for our Mumbai customers. We are thankful to the regulator for accepting our request. Since we had already put the entire process in place while awaiting approvals for launch, Uninor can start providing MNP codes to customers immediately,” Brekke added.

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35 Comments on "Uninor Commences Refund Procedure to Prepaid Customers in Mumbai"


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March 7, 2013 6:18 pm 6:18 PM
I gave my first port request for 4 numbers Uninor to Idea which took 7 days, unfortunately, my number could not be ported as the code they gave me expired in Nov 2012 🙁 After endless disucssions with the phone center managers etc, I finally caught hold of a senior person at the Uninor gallery at Borivli who called someone and gave me a random port-out code, this time around, the porting was completed on the 3rd day in the evening at around 10pm. Finally i was able to retain my number which at one point in time looked impossible.
February 27, 2013 10:59 pm 10:59 PM

Today I got porting code from 9175091750 & also from Uninor Kalyan store too. Then they requested to fill one form then attached the current uninor Sim on it and submitted id proof xerox and after seeing into their system they refunded me Rs.82 balance which was left on Uninor number.

Now porting request sent to Airtel & offer given is
Airtel to Airtel :0.10ps/min
Other Locals : 0.20ps/min
Std calls : 0.35ps/min
Scheme valid for first 90days

Also free 1GB 2G net for 1 month

February 28, 2013 7:45 pm 7:45 PM

Yea the same was done @ Dombivili Gallery.In Uninor helpline with out sim no. they are not giving UPC code.Airtel that scheme 1st was for 6 months than the next day they reduced to 3 months.

March 1, 2013 9:06 pm 9:06 PM

Yup. Correct @ Gopalkrishnan. And today mine 9172****** Uninor series number got ported to Airtel . So within 48hrs porting was done.

February 27, 2013 4:41 am 4:41 AM

Finally, my Uninor number has been successfully ported to Aircel after midnight today!!
Had submitted request on 16th Feb

I have also got Talktime of Rs. 60 free and 2 months GPRS free as part of MNP offer
They didn’t even charge me porting charges, everything was free!
I am very thankful to Uninor for the co-operation extended (not rejecting UPC) post shutdown so that I could retain my number

February 27, 2013 5:58 pm 5:58 PM

in which aircel gallery did u get these benifits. i went to kalyan aircel gallery he said 19rupees porting charge+sim charge and no mnp benifits.

Aircel sucks
February 27, 2013 3:54 pm 3:54 PM

Aircel is a bad network,they shutdown kerala circle in a day without any notice to customers,15 lakh subscribers lost number and balance….

February 27, 2013 12:03 pm 12:03 PM

kaustubh tell me in which gallery and when was the expiry date of your UPC code?

February 27, 2013 1:27 pm 1:27 PM

Expiry date of UPC was on 3rd March
Anyway expiry date is for only submitting porting request.
For code expiring on 3rd March, you can submit even on 2nd March
I did it from the Mobile Store at Kalyan West.
Avoid Galleries, they have too many pending applications and shortage of sim cards

February 27, 2013 2:40 pm 2:40 PM


I too got ported to Tata Docomo postpaid connection. I submitted this application on Monday 25.06.2013 and i got information from tata docomon on 26.06.2013 that my number is ported i.e. within record time 28 hours they ported my number. BTW I had a premium number *******786

February 27, 2013 6:42 pm 6:42 PM

Amarjit when was the last date of Ur upc code expiry

February 28, 2013 7:02 am 7:02 AM

UPC code was generated on 16.02.2013 and it was supposed to expire on 02.03.2013

March 2, 2013 9:27 am 9:27 AM

Finally Vodafone accepted my Upc code and they are in process of transferring of my number to their network. All thanks to kaustubh and Amarjit for their moral support

February 27, 2013 1:40 pm 1:40 PM

but my upc code was expired on 23rd feb and cannot generate new one. Plz advice me

February 27, 2013 6:12 pm 6:12 PM

You will have to generate a new UPC by calling 09175091750
Otherwise wont be possible to port!