Uninor Commences Refund Procedure to Prepaid Customers in Mumbai

By February 25th, 2013 AT 1:09 PM

After abrupt closure of services in Mumbai Uninor, the Indian subsidiary of Norway’s Telenor Group, has begun refunding unutilised money of its prepaid customers in the circle and helping them port their connections to other service providers.

Uninor refund mumbai

The GSM operator had closed down its services in Mumbai circle on February 16, 2013, following the Supreme Court that operators who did not win spectrum in the previous auction should shut down operations with immediate effect. TRAI had also directed Uninor to refund the balance amount of its subscribers in Mumbai and Kolkata within 15 days, where it closed down its operations.

“With this directive now out, Uninor will immediately begin offering porting codes to its Mumbai subscribers. Additionally, the company had already started the balance refund process at five of its stores in Mumbai,” the company said in a statement. “Refunding unutilised balance, though a daunting exercise, is also the right thing to do – the very least we can for our customers affected by this sudden Court ordered closure in Mumbai,” said Sigve Brekke, Managing Director of Uninor.

“We have been requesting the TRAI to allow number portability for our Mumbai customers. We are thankful to the regulator for accepting our request. Since we had already put the entire process in place while awaiting approvals for launch, Uninor can start providing MNP codes to customers immediately,” Brekke added.

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vipul
vipul

I gave my first port request for 4 numbers Uninor to Idea which took 7 days, unfortunately, my number could not be ported as the code they gave me expired in Nov 2012 🙁 After endless disucssions with the phone center managers etc, I finally caught hold of a senior person at the Uninor gallery at Borivli who called someone and gave me a random port-out code, this time around, the porting was completed on the 3rd day in the evening at around 10pm. Finally i was able to retain my number which at one point in time looked impossible.

Abhijit
Abhijit

Today I got porting code from 9175091750 & also from Uninor Kalyan store too. Then they requested to fill one form then attached the current uninor Sim on it and submitted id proof xerox and after seeing into their system they refunded me Rs.82 balance which was left on Uninor number.

Now porting request sent to Airtel & offer given is
Airtel to Airtel :0.10ps/min
Other Locals : 0.20ps/min
Std calls : 0.35ps/min
Scheme valid for first 90days

Also free 1GB 2G net for 1 month

Gopalakrishnan
Gopalakrishnan

Yea the same was done @ Dombivili Gallery.In Uninor helpline with out sim no. they are not giving UPC code.Airtel that scheme 1st was for 6 months than the next day they reduced to 3 months.

Abhijit
Abhijit

Yup. Correct @ Gopalkrishnan. And today mine 9172****** Uninor series number got ported to Airtel . So within 48hrs porting was done.

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