TRAI raps international SIM card and global calling card companies for poor quality of service

By March 14th, 2017 AT 8:04 PM

Following numerous instances of unsatisfactory service quality provided to travelling consumers, the Telecom Regulatory Authority of India (TRAI) has asked international SIM card and global calling card companies to explain the reason for the poor service, PTI reported.

SIM-Card

According to the report, the regulator called a meeting of 8-9 players, including Matrix, Uniconnect and Oneworld Teleservices, to discuss the poor service, which causes huge inconvenience to customers when they are abroad.

The regulator had reached out to consumers through an SMS-based survey, seeking feedback on services provided by international SIM cards providers. The survey revealed that nearly half the consumers who used the services felt that it worked partially or did not work at all.

“We asked them what are the reasons, how can the situation be improved. What are the issues…is it to do with the SIM cards, or connectivity problem at the level of local country specific operator, or is it that people did not follow proper procedure for dialling,” a TRAI official was quoted as saying.

The regulator has reportedly asked these international SIM card and global calling card companies to check their records, analyse the issue and revert with their responses over the next few days.

The TRAI may also recommend tightening of service quality measures around international SIM card and global calling cards sold in India. The TRAI official said that the regulator may mandate a toll-free number or a 24-hour call centre number where consumers can call for help. TRAI could also mull recommending refund of money, depending on the situation.

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

6
Leave a Reply

avatar
Photo and Image Files
 
 
 
3 Comment threads
3 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
2 Comment authors
TRAI Set to Recommend Stringent Norms for International SIM Card ProvidersSudhakarLovegin Recent comment authors
newest oldest most voted
trackback

[…] telecom regulator TRAI may come up with stringent regulations for international SIM card and global calling card companies, following a detailed discussion with these companies, earlier this year, PTI […]

Sudhakar
Sudhakar

Off topic :

BSNL landline offers Rs.21, Rs.39 and Rs.49 (all per month) F&F scheme that allows the subscriber to choose 1, 2 and 3 number(s) of any network and talk unlimited free for 24 hours. Hope tt copy pastes this news.

Recent Posts

BSNL Prepaid Plan of Rs 599 Offering 180 Days Worth of Unlimited Calling

There is no other telecom operator in the industry right now which is as actively revamping its prepaid portfolio as...

PUBG Mobile Promises Fix for Weird Plane Disappearing and Parachuting Issue After 0.12.0 Update

PUBG Mobile recently rolled out a major update in the form of 0.12.0 update to both Android and iOS users....

Trai Chairman Reaffirms TV Subscription Bill Reduced by Up to 15% Under New Pricing Framework

The new pricing framework introduced by the Telecom Regulatory Authority of India (Trai) has made headlines in the last few...