Trai Directs RCom to Share Balance Details of Prepaid Users Moved Out from the Network

Telecom Regulatory Authority of India (Trai) has asked Reliance Communications (RCom) to share the prepaid balance details of prepaid users who moved out of the network. To recall, RCom recently closed its 2G GSM and CDMA services in eight circles and nine circles respectively and upgraded those circles to 4G technology.


The Trai has asked RCom to reveal the unspent prepaid balance details in those circles where it upgraded the network to 4G recently. RCom should share the November data to Trai by December 1, and December data by January 1, 2017.

In addition, the regulator asked the Anil Ambani-led telecom operator to share the entire list of 2G and CDMA subscribers as of October 31, 2017, in the same circles where it stopped the 2G and CDMA services.

Also, in the same directory issued, Trai urged RCom to submit the list of all prepaid subscribers who can’t port out from the network till December 31. The deadline for this is January 10, 2018.

“Under normal circumstances, prepaid balance amount would have been utilised by prepaid subscribers before porting out, but due to the sudden closure of services, the unspent prepaid balance is outstanding with RCom in the form of recharge coupons/plans,” Trai said in its statement. Also, the balance which will be unused by the customers before December 31 will also come under this category.

RCom, a few weeks back informed the stoppage of its 2G GSM and CDMA services, and Trai told to generate unique porting codes (UPC) in the same circles to port out to another network.

RCom stopped its 2G services in Andhra Pradesh, Haryana, Maharashtra, UP-East, UP-West, Tamil Nadu, Karnataka and Kerala, while the CDMA services were terminated in nine circles – Delhi, Rajasthan, UP-West, Tamil Nadu, Kerala, Karnataka, West Bengal, Gujarat and Kolkata. The company has upgraded the network to 4G in the said circles.

Reported By

Leave a Reply

62 Comments on "Trai Directs RCom to Share Balance Details of Prepaid Users Moved Out from the Network"


Sort by:   newest | oldest
November 20, 2017 10:04 pm 10:04 PM

Anyone tell me where do I get RCOM 4G sim in Kolkata circle?
My 2 RCOM sims ( 1 GSM and 1 4g which was upgraded from cdma ) have been deactivated due to non-use.
All the small stores of RCOM was closed already.

November 21, 2017 10:48 am 10:48 AM

Exactly, this is the grey area and retail points have been closed. Rcom own stores were converted into franchise model and No franchise owner wants to keep it open because their commission are not paid since months and they are agitated… Try visiting their Office in kolkata if you are serious to stick with RCOM only

Ankur G
November 20, 2017 1:48 am 1:48 AM

Off Topic: Airtel is still blocking outgoing calls to Jio specially during evening peek hours.

Is TRAI or DOT listening?

Kirti Khurana
November 20, 2017 3:49 pm 3:49 PM

Yes they’re i think it’s something with Interconnection lines

November 20, 2017 10:48 am 10:48 AM

I am facing similar problems during peak hours dialling Jio numbers from IDEA. Interestingly my Vodafone number still dials Jio numbers properly.

November 20, 2017 9:42 am 9:42 AM

it is not purpose full blocking. reason is lack of interconnect points. Whatever Interconnect points were provisioned are exhausted now since most of the calls are b/w Jio and Airtel . Vodafone and Idea still have sufficient among themselves… This problem going to intensify once Aircel shut operation in many circles(customers will eventually move to Airtel or Jio) and TATA Docomo customers move to airtel.

November 20, 2017 12:13 am 12:13 AM

Unable to port out as they have closed down their network in my area. Manually trying to select aircel but that isn’t happening either. Any other options available ?

November 20, 2017 9:45 am 9:45 AM

Try Vodafone network manually. Vodafone officially notified its network availability to Rcom customers in some circles for porting purpose itself…

Madhesh Kumar
November 20, 2017 9:41 am 9:41 AM

Connect manually through Airtel 2G, even if it doens’t work use an 4G phone. Reliance 4G still continues working ( I have done this to get Port code)

Lalit Delhi
November 20, 2017 5:27 pm 5:27 PM

Unable to receive port code using RCOM 4G network. I have tried all the ways but didn’t get success till now..

November 20, 2017 6:33 pm 6:33 PM

Trai has directed rcom to send porting codes to all its customers with validity up to 31/12/17.

I have received port codes on 4/11/17 from rcom with out sending porting request & they are re sending the codes as reminder every three days.

Before they were working on DoCoMo & airtel , now idea is providing network to rcom in Maharashtra circle.

You try selecting all MN networks manually or last option is to go to a city where rcom is still working.

November 20, 2017 9:26 am 9:26 AM

In Kerala – Idea, Airtel and Vodafone are allowing RCom users to manually latch on to their network just for the sake of generating UPC. I don’t know about your area. So please try selecting other network manually. If connected, send SMS to generate UPC and keep connected to get code.

November 20, 2017 1:16 am 1:16 AM

Your area? I have ported out my number i got porting code after 7 days of sending porting code. In some area you can use manually vodafone network to send porting code.