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Asif Iqbal June 18th, 2014 4:52 PM 87 COMMENTS

EXCLUSIVE: Airtel will soon start 24×7 online chat based customer support service

Airtel will soon start 24x7 online chat based customer support service. This service will be available on Airtel's official website and is termed as 'Airtel India WebChat'. We've previously reported how important customer support is for any company. Airtel started social media as a customer support channel. But any wrong move or mistake from social media managers could hurt the company's image. This is because the transparency of social media channel.... Read More

Rudradeep Biswas June 17th, 2014 4:52 PM 26 COMMENTS

Airtel 4G Customers in Kolkata Can Now use 4G Services on Mobile

Airtel customers in kolkata can now enjoy 4G on mobile, Airtel customers who are using Apple iPhone 5s or 5c have to just upgrade their existing SIM to a 4G SIM and select from any 4G plan to enjoy 4G experience. Customers can now walk into Airtel stores at Salt Lake City Center 1, Park Street, Golpark and Dr. UN Brahmachari Street to experience LIVE demos and get started on... Read More

Chethan S June 15th, 2014 12:25 AM 41 COMMENTS

On the Road with Airtel 3G – Stable Network with Scope for Improvement

The biggest complaint of almost every 3G subscriber in India is the patchy network across the country. While the situation has been improving over time, there is certainly scope for improvement. Finding a perfect 3G operator is no less than a struggle even in cities like Mumbai. In view of this situation, we initiated a unique effort to assess the quality of 3G networks in India on the move! We... Read More

P K Tarun May 30th, 2014 3:08 PM 8 COMMENTS

Airtel Launches 4G in Jalandhar

Airtel has launched 4G services in Jalandhar customers on iPhone 5s or iPhone 5c can start their mobile 4G experience right away by upgrading to a USIM (Universal SIM) / 4G SIM and selecting a plan/pack of their choice from an affordable range of offers. Customers can also enjoy the Airtel 4G’s unbeatable speed on the Airtel 4G dongle, Wi-Fi CPE and 4G compatible handsets including Xolo LT 900 and... Read More

Rudradeep Biswas May 29th, 2014 2:25 PM 12 COMMENTS

Airtel launches 3G in Punjab Through ICRA

After the announcement of Idea 3G cellular launch in Punjab Airtel has made it official that it will be offering high speed 3G services its customers in Punjab through ICRA with this Airtel now offers the widest bouquet of mobile services to customers in Punjab, with its offerings spanning 2G, 3G and 4G services. Airtel 3G ICR (intra circle roaming) will be available to customers in Chandigarh - Tricity, Ludhiana, Jagraon, Malerkotla,... Read More

Ritij May 27th, 2014 9:26 PM 0 COMMENTS

Exclusive: Airtel to offer Free 3GB of 4G data with LG G2 for Bengaluru customers

Airtel has been trying to promote 4G with all its efforts in the country and LG has been partnering up with it to support the cause too. Now in an upcoming move, Airtel is planning to offer 3GB of free 4G data for its customers who have a 4G enabled LG G2 smartphone. The details of the offer are: For Postpaid customers: You can avail... Read More

Chethan S May 25th, 2014 11:27 AM 29 COMMENTS

An Exclusive Look Inside Airtel Network Experience Centre [Pics]

The technology footprint has increased in leaps and bounds over a period of time and so is the complexity of service delivery. Smartphone boom, new network rollouts, multiple service delivery increases the complexity within the industry putting customer experience at risk. Inorder to provide the best in Class Customer Experience, Airtel has set up a first of its kind, state of the art Network Experience Centre (ANEC) in Manesar, Gurgaon. ANEC... Read More

Chethan S May 19th, 2014 10:05 PM 22 COMMENTS

Airtel 4G Ludhiana Plan Details – Tariff Chart for Prepaid and Postpaid

Earlier today we had reported about Airtel's 4G service launch in Ludhiana. Here we bring to you the tariff chart applicable for those services. Airtel 4G services on Dongles and CPEs are now available for customers with the following postpaid plans *VBC charges at 5p/100KB shall be charged with a bill shield of Rs 1000/-. Post which speed shall be throttled ** Only applicable for CPEs Airtel 4G Device pricing... Read More

P K Tarun May 19th, 2014 11:35 AM 25 COMMENTS

Airtel Launches 4G Services in Ludhiana – Punjab, Offers 4G Plans as low as Rs 100

Airtel has launched 4G services in Ludhiana which will now offer service simultaneously on dongles, Wi-Fi CPEs (Customer Premise Equipment/ routers) and mobile phones. Airtel 4G Customers on iPhone 5s or iPhone 5c can start their mobile 4G experience right away by upgrading to a USIM (Universal SIM) / 4G SIM and selecting a plan/pack of their choice from an affordable range of offers. Customers can also enjoy the Airtel... Read More

P K Tarun May 15th, 2014 11:57 AM 10 COMMENTS

Airtel Pocket TV to Offer Two days of free viewing of all news channels To Watch Election results Live on Mobile

Airtel will offer TV viewing free for its customers on its mobile application – Pocket TV, enabling them to stay tuned to live television results on mobile all day. With this, customers across the country can now download the mobile application and enjoy two days of free viewing of all news channels (Hindi, English and vernacular) on the application and catch all the latest news updates on the poll results... Read More

Chethan S May 14th, 2014 5:54 AM 20 COMMENTS

Airtel Postpaid Customers to get 3G Data in 1 GB Increments: A Smart Offering to Reduce Bill Shocks

Airtel recently announced that 3G data packs would be added in 1 GB increments to their postpaid customers after exhaustion of normal data limits. This marks a radical shift from earlier pay as you go where customers were being billed at 3 p/10 kb in most data slabs. This move from Airtel has sparked a storm over the social web with users hitting out at Airtel for auto-enrolling users to... Read More

Asif Iqbal May 13th, 2014 8:43 AM 131 COMMENTS

Airtel finally launches dedicated WhatsApp data plans starting at Rs 36 for 200MB per month

So instead of fighting over bandwidth issues with IM apps, it looks like Airtel has done what we've suggested last month. Airtel has finally launched dedicated WhatsApp data plans for its 2G and 3G users. Airtel is offering 200 MB of WhatsApp usage for one month starting from Rs 36 which varies according to circles. WhatsApp data plan can be activated by messaging 'WhatsApp' to 121. The WhatsApp plan is priced... Read More