Around a month ago we initiated a customer satisfaction survey for BSNL Customers. Your responses helped us gauge customer sentiment towards BSNL and we could draw BSNL's attention towards the same. Today we are starting one more survey, this time for Airtel India customers. Based on our learning from the past surveys we have added some more questions this time. The survey form would remain open till 24 June 2015... Read More
For the past two weeks we have been subjecting the new Airtel 4G Huawei Mobile Hotspot device [Check unboxing with pictures here] to a variety of tests. They comprised of speed tests, management dashboard evaluation, battery life etc. and were conducted in Hyderabad on a Ubuntu laptop. Windows was used at times. The device mainly aimed at users who are frequent travelers has certainly lived up to our expectations. Speed Tests Users... Read More
Two weeks ago when I had been to southern Karnataka and northern parts of Kerala several of my friends and relatives were telling me about dropping signal strengths of several mobile operators. This included state-run BSNL and even leading private telcos like Airtel and Idea Cellular. Few of them had even complained to the authorities at multiple levels but this yielded nothing. At places where phones indicated full signal strength... Read More
Two weeks back we had initiated a survey to gauge customer sentiments about BSNL, India's national ISP and Mobile services provider. We received a total of 1411 responses to the survey. We must add that we had expected a much larger number but are certainly happy about the fact that the responses were fairly distributed. To give you a picture, responses came in from customers of every BSNL Circle including... Read More
In the past we have reviewed Airtel 4G Hotspot and had also reported certain disadvantages with it. However things have changed now and the new Airtel 4G Hotspot sports cool looks and promises better functionality. Before we proceed to review the new device over the next few days here is an unboxing update! Box and Contents The new 4G Hotspot from Airtel is a Huawei E5573 device which is imported... Read More
Just yesterday Airtel 4G was launched in Hyderabad and Vizag for existing customers. Since then we have been testing the Airtel 4G experience mainly through speed tests. While we observed amazing speeds in Mumbai, the speeds were not so high in Hyderabad. The maximum speed we experienced was 21.04 Mbps. To give you a better perspective, we have embedded the below chart that shows Airtel 4G speeds Vs. Airtel 3G speeds (lower part... Read More
Bharti Airtel Limited has launched its 4G trials exclusively for its existing customers in Hyderabad and Vishakapatnam. As part of this, Airtel customers across these two cities can now avail a complimentary upgrade to Airtel 4G at 3G prices. Announcing the beta launch, Venkatesh Vijayraghavan, CEO – Andhra Pradesh & Telangana, Bharti Airtel (India) said, the launch of 4G is a powerful communication platform offering significant benefits for today’s mobile workplace,... Read More
From time to time we have been conducting surveys to understand the issues faced by telecom consumers and highlight them to operators. In a bid to provide a platform to gather consolidated feedback, we decided to initiate customer satisfaction surveys focused on individual operators. As BSNL is India's national telecom operator we decided to start with BSNL! We request you to fill in the survey to help us understand how... Read More
It all started on 27 April 2015 after I activated STV84, the BSNL Special Tariff Voucher that offers STD calls at 0.35 p/min via SMS Self Care. On 1 May I discovered that the voucher no longer worked and I was being charged base plan rates. The content that follows in the subsequent paragraphs will throw light on the hardships one might have to face if things start going wrong... Read More
In the recent times banking has moved to twitter. India's second largest bank, ICICI Bank had recently introduced twitter banking where a host of operations like checking account balance, funds transfer can be achieved through the social channel. Back in 2012, Tata Docomo had introduced an innovative service wherein customers could use certain hashtags to recharge and activate services. We are not sure if the service works now. TelecomTALK has... Read More
After BSNL Airtel will start offering its broadband customers free voice calls to any network at unbeatable prices to any number in India on any network, both fixed line and mobile. 'Customers can enjoy unlimited free local calls with the pack priced at just Rs. 49/- per month and unlimited free STD+local calls at just Rs. 99/- per month to any network, anywhere in the country to both landlines and mobile phones... Read More
While Indian Government is leaving no stone unturned in helping Nepal in these tough times, BSNL has come forward and is offering calls to Nepal at local call rates for the next three days. https://twitter.com/EconomicTimes/status/591957093156036608 BSNL is always at the forefront when it comes to helping in times of natural calamities be it by restoring the networks quickly or providing free talk value. It must be noted that changing the... Read More
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