Airtel’s Security Breach or Manual Error, Allows Access to Others Account Details [ Reported n Fixed ]

By July 9th, 2013 AT 2:48 AM

When we talk about Telecom operator Airtel comes one step ahead of other operators, be it design or the content they score one step ahead of others but one small technical error had shaken customer’s confidence in the brand.

This is what happened recently, an Airtel customer and an avid reader of TelecomTalk Vaibhav Gera who hails from Delhi identified an additional account no. reflecting in his account on the app having access to some other users account details though it’s a privacy issue and a bug.

@vaibhav_Gera
@vaibhav_Gera

As a responsible customer he tweeted and informed the same to @airtel_presence on twitter and the team promised to call him back and resolve the issue.

Considering the gravity of the issue, Vaibhav simultaneously brought it up with us and on our pursuing the matter with @airtel_presence, to get a quick resolution.

The Bug reported by Vaibhav on Airtel’s Portal :

  1. The flaw allowed Vibhav to access 3rd party account details.
  2. The flaw can also be used to send e-bill to the linked user any number of times.
  3. The flaw can also can be used to raise service request from the linked user to airtel and which may lead to activation and deactivation of services.
  4. The flaw also allowed access to view previous bill details of linked user .

my airtel_screenshot2

Meanwhile, Airtel has confirmed to us that their processes have been designed to protect the customer privacy and we follow stringent processes while updating any customer data, hence it is one of the rare incident that has taken place. Airtel has also built-in further checks and balances to avoid such occurrences .

TT Desk is handled by TelecomTalk staff writers covering breaking news, live events and more from the world of telecom and technology.

Subscribe
Notify of
guest
3 Comments
newest
oldest most voted
Inline Feedbacks
View all comments

Recent Posts

Hathway Broadband 100 Mbps Plan, Is It Worth It

Hathway is one of the oldest private fiber broadband service providers in India. The company’s offerings vary from circle to...

OnePlus 9R OxygenOS 11.2.1.1 Update Fixes Call Issues and More

OnePlus recently launched its latest lineup of flagship series in India and across the globe, which also includes an affordable...

WhatsApp Version 2.21.71 Out For iOS Users, What’s New

The instant messaging app WhatsApp has brought out a new update for iOS users. The update has brought new and...