Airtel’s Security Breach or Manual Error, Allows Access to Others Account Details [ Reported n Fixed ]

Follow Us

When we talk about Telecom operator Airtel comes one step ahead of other operators, be it design or the content they score one step ahead of others but one small technical error had shaken customer’s confidence in the brand.

This is what happened recently, an Airtel customer and an avid reader of TelecomTalk Vaibhav Gera who hails from Delhi identified an additional account no. reflecting in his account on the app having access to some other users account details though it's a privacy issue and a bug.




@vaibhav_Gera
@vaibhav_Gera

As a responsible customer he tweeted and informed the same to @airtel_presence on twitter and the team promised to call him back and resolve the issue.

Considering the gravity of the issue, Vaibhav simultaneously brought it up with us and on our pursuing the matter with @airtel_presence, to get a quick resolution.

The Bug reported by Vaibhav on Airtel's Portal :

  1. The flaw allowed Vibhav to access 3rd party account details.
  2. The flaw can also be used to send e-bill to the linked user any number of times.
  3. The flaw can also can be used to raise service request from the linked user to airtel and which may lead to activation and deactivation of services.
  4. The flaw also allowed access to view previous bill details of linked user .

my airtel_screenshot2

Meanwhile, Airtel has confirmed to us that their processes have been designed to protect the customer privacy and we follow stringent processes while updating any customer data, hence it is one of the rare incident that has taken place. Airtel has also built-in further checks and balances to avoid such occurrences .

Reported By

TT Desk is handled by TelecomTalk staff writers covering breaking news, live events and more from the world of telecom and technology.

Recent Comments

Rupesh :

Only 3500? These 5 states combined have 51744 towers. Means less than 5% per state. BSNL will never get level…

BSNL Installs 3,500 4G Towers Across 5 North Indian States:…

Faraz :

"BSNL plans to quickly upgrade 4G services to 5G by June 2024 " Is this a typo or a quote…

BSNL Installs 3,500 4G Towers Across 5 North Indian States:…

Faraz :

Population growth and growth of mobile users are more than that. And I was wondering Vi started gaining 4G customers…

Vodafone Idea Only Added 4 Million 4G Users in Four…

Girish Gowda :

Oh hell no. Airtel 4G is literally unusable aside from a few posh locations in the city. My mother has…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

TheAndroidFreak :

They haven't deployed band 1 10Mhz at most of the places. Don't expect much of the speeds you mentioned. 3G…

Spectrum Auction 2024: DoT Excludes 700 MHz Frequency Band, Get…

Load More
Subscribe
Notify of
3 Comments
newest
oldest most voted
Inline Feedbacks
View all comments