Airtel Join Hands With Amdocs to Improve Customer Experience Using Artificial Intelligence Based Technologies

Follow Us

Bharti Airtel, the leading telecom operator and Amdocs, a leading provider of software and services to communications and media companies, today announced a strategic partnership of creating an innovation foundry to bring exciting new services to Airtel's customers in India.

Airtel Amdocs




Under this partnership, Airtel will leverage Amdocs' new technologies and practices based on AI to enhance Airtel customer' service experience.

By leveraging Amdocs innovations, delivery expertise and its ecosystem of startups, Amdocs will deploy machine learning and advanced Artificial Intelligence (AI) based technologies across Airtel's multiple lines of business to help pre-empt and self-heal operational issues, introduce smart bots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.

Gopal Vittal, MD and CEO (India and South Asia), Bharti Airtel India, said, "We are delighted to have Amdocs as a part of our ecosystem of strategic business partners and look forward to collaborating with them to build a solid innovation pipeline for the future. Amdocs' sharp focus on telecoms and their DNA of cutting-edge innovation will add immense value to Airtel's digital transformation journey and help us to deliver a world-class experience to our customers."

"This program is at the epicentre of two innovation waves: India's fast-growing and dynamic market and the communications industry's amazing pace of change," said Eli Gelman, president and chief executive officer at Amdocs. "Airtel India is a pioneer and innovator, our partnership will be an innovation engine to the industry and drive our joint success."

This partnership with Amdocs is also part of Airtel's digital innovation Project Next, which is aimed at transforming customer experience across all of its services and touch points. It plans to launch several exciting digital innovations to simplify and enhance the interactivity of the Airtel customer experience. Project Next complements Airtel's massive investments in building a future-ready network under Project Leap.

This is not the first time Airtel has partnered with Amdocs. In the past, Airtel deployed Amdocs for billing, and now they are augmenting it with Amdocs' advanced digital technologies.

Reported By

Managing Editor

Chakri is a go-to guy for your next smartphone recommendation. Back in his engineering days, he used to play with smartphones by installing custom ROMs and that passion got him into the tech industry. He still goes nuts about a smartphone knocking his door for review. Currently managing everything at Telecom Talk, Chakri is trying to master PUBG Mobile in his free time.

Recent Comments

Ved :

OT: It’s been a month I gave ported my primary number from airtel to Jio for stable 5G coverage and…

Vi Hikes Cheapest Data Voucher Price Again

Faraz :

How is it mmWave on NSA..I thought mmWave will need 5G SA core.

Vodafone Idea Strengthens its Annual Prepaid Plans with SuperHero Benefits…

TheAndroidFreak :

Poco X7 Pro is superb phone for the price. I just hope Indian pricing remains at 24999 for 8-256/12-256. By…

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

TheAndroidFreak :

This is launching in India really soon. Certified on BIS website.

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

TheAndroidFreak :

I strongly agree. Airtel 4G on single band=Jio 5G(at my place)

Vodafone Idea Strengthens its Annual Prepaid Plans with SuperHero Benefits…

Load More
Subscribe
Notify of
guest

4 Comments
newest
oldest most voted
Inline Feedbacks
View all comments