Now, there seems to be good news for all the 2G, 3G and 4G Mobile Internet users, India’s telecom watchdog Telecom Regulatory Authority of India (TRAI) today issued guidelines on Minimum Quality Benchmark for Mobile Internet services – GPRS, 2G and 3G / EVDO and 4G Data service.
With the new regulation – “Standards of Quality of Service for Mobile Data Services Regulations, 2012” TRAI will monitor Quality of Mobile Internet service on nine parameters, including Minimum Download Speed, Successful Data transmission Download and Upload Attempts, Latency – the amount of time taken by a packet to reach the receiving endpoint after being transmitted from the sending endpoint etc.
The TRAI has also recommended that all Mobile Internet Service providers should activate Mobile Internet (GPRS/3G/4G/CDMA – EVDO) within 3 hours of the customer requesting for it, with a 95% success rate.
TRAI said that presently, there is No Quality of Service Standards for the Mobile Data Services in India. It is necessary to benchmark and monitor the quality of service offered by the service providers of mobile data services with various options open to the implementing agencies so that the interests of consumers are protected.
TRAI, therefore, decided to benchmark the Quality of Service parameters for mobile data services, so that the interests of consumers are protected. Accordingly, the draft regulations have been prepared by the regulator.
Proposed Quality of Service parameters for Mobile Data services :
All Mobile Internet Service providers have been asked to send /submit their view or comments on above regulation by 25th July, 2012 and counter comments by 1st August, 2012 to the TRAI.
madankumar March 3, 2013 at 1:11 pm
dear sir/mam i like to inform that i brought new aircel sim card.on 27th 2013 feb. it activated on 28th. i not able to make call and not able to use internet. because of low single problem.am make call to customer care. i talk to customer executive more than 10 people but that shit people not solve my problem and they roude the customer in calls. i dont no.how the aircel having like this customer care service….
aromal December 2, 2012 at 7:23 pm
I am using aircel service… I regularly use aircel net connection… Now i cannot make easy recharges… When contacted to customer care service, they said that “we r going to implement new offers.. So inconveniences take place…” but even now i can’t make easy charges of re.27
aromal December 2, 2012 at 7:18 pm
I am using aircel service… I regularly use aircel net connection… After reaching 250mb they(aircel) are sending me a message that “according to TRAI regulations , i should use the data speed will be reduced to 11k/s … But i am getting only 6k/s… Aircel is also cheating in othermeans also
vijin July 28, 2012 at 10:25 am
In kerala idea’s edge network speed is Clapped at 15KBPS(i knw it when caling cc) if trai’s law is applicable customer wil only get speed below 15kbps so no use in this law. Other wise trai should give a speed limit and told operator to give that speed.
Well July 19, 2012 at 3:11 pm
If Aircel Don’t Sell The Operation Then How Would They Operate In The Market Without Money.
ARJUN CHANDRASHEKAR July 12, 2012 at 12:49 pm
@M S
Aircel C.E.O Give a statement today that the media folks are created a fool statement that they are going to sell off their property to systema shyam teleservices limited (SSTL)
krishnendu July 12, 2012 at 12:07 pm
For all this type of minimum standards were since many years!And you could have seen their reports in all leading newspapers!but the sad part is the data is provided by the operators!so their call drop rate remains much lower than the prescribed limits by TRAI!(Apart from BSNL)!So this move is nothing new(Apart from few new parameters),all operators will submit fake data and we will continue to get the poor services..
novicefreak1 July 12, 2012 at 11:19 am
I do support BSNL, I understand BSNL has good service in ur area, but in my locality its a different story. But then I am continuing BSNL since a year despite few hiccups…..tx.
sudhir July 12, 2012 at 11:02 am
this is good news for all customersr
abhijith July 12, 2012 at 9:50 am
@novicefreak1
as a Bsnl customer i don’t feel Bsnl voice quality as bad . . Its good loud enough than Vodafone in Tamil nadu . . Coverage also better than Vodafone . . Cost wise look Bsnl and Vodafone basic tariff . . Bsnl to Bsnl 1p persecond others 1.2p per second . .About internet 3p/10kb . . Roaming 1.2p per second for incoming and out going . . In Vodafone Vodafone to Vodafone 1.2p per second to others 1.5p per second . . Roaming 1.5rupees . . So comparing to Vodafone Bsnl is better than any others way a head
M S July 12, 2012 at 7:35 am
@bharathkumara
READ TOI 11TH JULY .FLAME OF AIRCEL MAXXIS DEAL AND WRONGDOING OF 2G MADE THEM TO DO SO.
Venky July 12, 2012 at 12:25 am
@R R Kumar
I am using their services currently and Vodafone far better in 2g speed in chennai compare to R gsm i think in recent times Vodafone are able to developed their services in 2g browsing.
Venky July 12, 2012 at 12:21 am
You compare the experience of mts and maxis and how they managed their services in their respective areas you will get the results easily.
R R Kumar July 11, 2012 at 11:32 pm
@Venky
I dont agree….vodafone is the worst
bharathkumara July 11, 2012 at 11:19 pm
its a fake deatials… they cant able to by aircel, because, mts need to pay for license, they cant even buy. aircel have only limited.. service with worst network..
Pratik Gujarathi July 11, 2012 at 10:46 pm
Its a good news for all mobile internet users. Lets see how long it will take to come in action???
Ashish July 11, 2012 at 10:23 pm
Maxis communication is also very professional in telecom industry……
Raghu July 11, 2012 at 9:43 pm
@arjun chandrashekar
from whr do u get this information. So Sistema will offer both GSM AND CDMA?
Sudhakar July 11, 2012 at 9:37 pm
No use. This will be only in planning / proposed stage. I challenge that this will not be implemented and followed by all the operators in India.
plan July 11, 2012 at 9:36 pm
Hai TELECOM TALK,
Will you please discuss each and every point of this 9 criterias. How it ll affect service provider as well benefits to customers. So that a lay man (who dont have any technical knowledge) can understand.
Thank you.
sai July 11, 2012 at 9:14 pm
it is a remarkable step by TRAI but QOS is must reach to all users by advertising
aakash July 11, 2012 at 8:30 pm
in my village tata docomo give worst speed in 2g network and also in 3g network.
Nayan July 11, 2012 at 8:09 pm
@Dhiraj Jalesar
u r right.. In kolkata bsnl speed in 2g mobile 5kbps.
Venky July 11, 2012 at 7:57 pm
I will rate reliance gsm is worst in the list in chennai.
Asit Paul July 11, 2012 at 7:37 pm
Since Aircel is the most congested network here, 2G gprs speed is too slow. Even you cant open Wapsite in peak hours. Forget Downloading!
BSNL is the worst. While Vodafone is less congested and great 2G speed through out the NE Circle.
Venky July 11, 2012 at 7:08 pm
Mts is a very professional company in a telecom industry i hope they will do better than what aircel has done.
arjun chandrashekar July 11, 2012 at 5:45 pm
@Raghu
Good News for Aircel Haters, Maxis is gonna sell Aircel to SSTL (Systema shyam Teleservices LTD)
Ankit July 11, 2012 at 5:10 pm
We should get plans like 1mbps unlimted on 3g and 1.5mbps and so on……2g is worst for download.
Raghu July 11, 2012 at 4:23 pm
good move by TRAI. now TRAI should focus on fixing 3g, 4g tariffs as otherwise the pvt operators will keep looting subscribers as they want.
kunal champader July 11, 2012 at 3:20 pm
very good step for 2g and 3g users also.
kunal champader July 11, 2012 at 3:20 pm
very good step took trai. thank you. vodafone west bengal has a plan Rs 98 for 1 gb 2g data for 30 days. but speed often very slow very slow. thanks again trai
Dhiraj Jalesar July 11, 2012 at 3:20 pm
I will prefer to move in Idea.
Raghu July 11, 2012 at 3:19 pm
at last some good news for customers. But TRAI should also fix the rates of 3g and 4g as otherwise private operators will keep looting the subscribers as they want.
Dhiraj Jalesar July 11, 2012 at 3:18 pm
Bsnl is just shit. In upw circle it is providing only 4kbps downloading speed. I have complaint to local to Chief Managing Director level but nothing happened. Hopes Trai will do it.
Arka July 11, 2012 at 2:52 pm
Good news for us(the 2G users),becoz,the tariff is increasing day-by-day.But,there was no such standard of quality,which can measure the quality. At last,TRAI do this great Job.But, I am quite afraid that,AIRCEL may be sell by Maxis.No doubt,they are offering the cheapest 2G/3G pack in the current scenario.If they exit Indian Market,tariff may increase more by the incumbent players.
I am not the worker/agent of AIRCEL,I am just a common people.
Venky July 11, 2012 at 2:30 pm
Good move by Trai.
sam July 11, 2012 at 2:19 pm
BSNL gives me cool 240-260kbps speed everyday everytime. I am using my BSNL sim on roaming with MTNL in Delhi.
novicefreak1 July 11, 2012 at 1:26 pm
At-last BSNL will learn something and heed to the Standards.?!I wonder why BSNL cannot provide a decent 2G speed where as Vodafone provides speeds above 160-180kbps consistently. Also, coming to voice, with BSNL the conversation is always wavery and call drops, and no clarity with frequent voice-breaks, why this BIG difference between BSNL and Vodafone service. Now coming to call rates, BSNL is no saint, with all call charges higher and STVs being tooooo costly. Having said above, I am still sincere with BSNL just because its a Govt Enterprise. But this may no longer be the same.
PPl want good service and nothing less than that when hard eared money is spent on these operators. No matter what operator is chosen in particular area.
csk July 11, 2012 at 12:51 pm
Good news for mobile internet users like me, especially 2G users.
Tharun George July 11, 2012 at 12:39 pm
Trai is still not set any control over the GPRS usage rate. Currently operators charge Rs 10 – Rs 20/MB which is not justifiable. They offer as low as Rs 0.03/MB if a pack is activated (500MB for Rs 15).
GPRS usage charge for “Pay as You Go” should be limited to not more than Rs 0.20/MB or even less. Currently BSNL offer this rate for its Broadband subscribers only.
Tharun George July 11, 2012 at 12:32 pm
Trai should set minimum speed for GPRS/3G/4G/EVDO.
Trai should also implement this for broadbands and Landline through out the county. Broadband and Landlines has serious quality issue which is not solved by the companies.
Kaushik Maitra July 11, 2012 at 12:23 pm
TRAI should also govern the pricing strategies of the telcos for their 3G data packs.
Sayan Chattopadhyay July 11, 2012 at 12:09 pm
wow! at last a gr8 news! now uninor and bsnl will learn something.