Airtel vs reliance jio

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Airtel plans freebies, discounts for high-value customers to tackle Reliance Jio threat

In a bid to tackle the looming threat posed by Reliance Jio Infocomm, Bharti Airtel is planning to retain top 11% of its users or high-value customers that contribute around a sixth of its revenue through specially directed offers and discounts, according to a report by Economic Times. Historically, high-value users rarely switch their carrier unless service is truly terrible. A person familiar with the telco’s plan told the publication… Read More

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We don’t spend sleepless nights over competitors, but over customers: Airtel’s Gopal Vittal

Talking about its formidable rival Reliance Jio, Gopal Vittal, CEO & MD, Bharti Airtel, today said that the every competitor is a challenge, but the company is more focused towards serving its customers better. “We don’t spend sleepless nights over competitors; we spend sleepless nights over customers. So our obsession is how we serve our customers better, if we become obsessive about competitors, we will become reactive, defensive…but we want… Read More

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