Vodafone India

An Exclusive Look Into the Operations of Ultramodern Vodafone India SNOC

Yesterday we had reported about Vodafone unveiling state of the art Network Operations and Experience Centres at Pune. Today we take you inside the SNOC and introduce you to the day to day operations through some exclusive pictures. The SNOC enables Vodafone's team to monitor over 250,000 network elements spanning across IT, Enterprise and Mobility services. Systems at SNOC allow Vodafone to manage alarms raised by network elements in an

Vodafone India Unveils Super Network Operations and Experience Centers in Pune

Vodafone India has unveiled its Super Network Operations Centre and Super Network Experience Centre in Pune today. The uniquely designed SNOC provides an insight into the workings of Vodafone’s 120,000+ sites that enable network coverage across 22 circles remotely under one roof. Spread across 40,000 sq. feet with a housing capacity of 600, the SNOC is equipped with ultramodern amenities such as CO2 monitoring system, specialized photo-hydro ionization (PHI) cells

Telecom Ministry to verify Vodafone’s report regarding privacy breach by government

Recently we brought to you the news of Vodafone publishing a disclosure report which stated that governments of certain countries had access to the telecom consumption of its users. India was one of the names on the list and the telecom ministry is now working on the preparation of an internal report regarding the matter to check the authenticity of the claim. The internal report will be placed in front

Vodafone reveals govts have access to your telecom consumption in some countries

Did you know that the government might just have access to your telecom consumption? Every call you make, every website you visit on your phone or be it a SMS that you may send is being monitored by the governments world over. Vodafone has just revealed that some of the governments are monitoring each and every move of the telecom consumption in their countries. Vodafone has its operations in 29

DoT refuse to extend Vodafone India’s License tenure, What it Means to customers ?

Vodafone's 20 year license tenure to operate in 7 circles will expire in December 2015. In May Vodafone has asked to extend its license tenure for another 10 years in TN , Up East, Gujarat, Rajasthan , Kerala , MH and in Haryana. This is not the first time DoT has rejected Vodafone's plea to license extension during FEB auction it has rejected once. Vodafone India applied for renewal license

Vodafone 3G Data calculator: Why is it better than the rest?

Telecom operators are going out of their way to promote 3G as users are still apprehensive about it. Their charges may be dropping but we all know that with 3G speeds getting things done faster, we are going to end up using the 3G data more and exceeding the limits too at times. Vodafone has come up its 3G calculator which helps you determine your data requirement approximately based on

Vodafone to sell its 4.4 percent stake in Bharti Airtel

Vodafone India might sell off its 4.4 percent share in Bharti Airtel if the rules no longer permit telecom operators to hold a share in the competitors. Vodafone had disclosed in a letter issued to the telecom ministry last year that it held a 4.4 percent share in Bharti Airtel. “The share is not with us, it’s with Vodafone Group so we really don’t know... I can only say if

Serious Case of Identity Theft: Nine Vodafone Connections with Same Identity – Customer Story

A tweet from twitter user Ramki (@ramkid) helped us understand how identity theft occurs when people take mobile connections. Ramki expressed his annoyance when Vodafone deactivated his wife's only connection stating there were nine other connections with the same identity. Vodafone suspended wife's only number.Horrified to learn that there are 9 other connections using her identity. @VodafoneIN, explain.Pl RT. — Ramki (@ramkid) May 16, 2014 Inorder to understand the issue

Why Should anyone use Vodafone when Emergency Services can’t be Reached? A Customer Experience

I was literally shocked when I saw this tweet from one Mr. Himanshu few minutes ago. Himanshu, a Vodafone customer who was on roaming could not reach an Emergency number when it was essential. After reading his blog post I decided to approach Himanshu for a first hand account of his experience. Not being able to reach an emergency service is not a great thing to happen for anyone. Himanshu

Overuse of Canned Responses leads to Frustrated Customers – Vodafone Leads the Race. Is Robotic CC Next?

Indian telecom users would be very familiar with responses from bots for queries/concerns raised on twitter. While automated replies or canned responses sent out by customer care executives can help in avoiding typing the same text again and again, overuse of the same can lead to increased frustration amongst customers. In Indian telecom industry Vodafone is undoubtedly leading the pack with others like Airtel being caught now and then. Here