Trai says Reliance Jio 4G data is slowest, telco says no it’s not

Reliance Jio’s network may have become the largest network in terms of data carried globally but its data speeds continue to plunge and now are slower than speeds offered by top telcos- Bharti Airtel, Vodafone, Idea Cellular and RCom.

According to data published on Trai’s analytics website, 4G speed on Reliance Jio’s network is offering was an average 6.2 mbps, slower than speeds offered by Airtel, Idea Cellular and Vodafone. Bharti Airtel’s 4G speeds are fastest at 11.4 megabits per second (mbps), followed by Anil Ambani’s Reliance Communications’ at 7.9 mbps, Idea’s at 7.6 mbps, and Vodafone’s at 7.3 mbps. Jio.

The finding was, however, contested by the country’s newest telecom operator, which is owned by Reliance Industries Limited. In a statement, Jio said that it performed an internal analysis of the findings showed by Trai’s website. “Based on this analysis, we believe that the comparison of Jio speeds with other operators has an inherent bias against Jio data usage,” it said.

The telco claimed that the data speed on its network was being measured after consumers exhaust the daily fair usage policy (FUP) limit of 4GB data download per user. Speed after this limit falls to 256 kbps.

“This limit has been setup with the express intention of preventing heavy data users from degrading the experience of other users,” it further explained, adding that before this FUP limit is reached, Jio customers enjoy unmatched 4G LTE speeds on the Jio network.

Jio said that it has historically observed that a disproportionate number of speed tests are performed once the FUP comes into effect.

“Such users also tend to perform multiple tests until full speeds are restored,” it further said.

Given that data usage under Jio Welcome Offer is completely free, a higher proportion of Jio users run up against the FUP limit.

all-operators-avg-speed

In comparison, Jio said that not all non-Jio users have FUP based plans, rather their usage is completely stopped, and they are entirely prevented from performing the speed test, and even those who have FUP based plans face this situation only once a month.

Further, such customers tend to recharge quickly and restore full speeds, Jio said, adding that this difference in the offer structures, and associated customer behaviors, result in a large proportion of the speed tests being conducted on Jio network when the speeds are reduced via FUP to 256kbps.

“This has the effect of dragging the average far below the speeds experienced by Jio customers who are enjoying full 4G LTE speeds,” Jio further elaborated.

Jio said that it continuously measures the speeds experienced by Jio customers – adjusting for factors such as FUP, and is proactively working to improve service levels for all our customers.

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113 Comments on "Trai says Reliance Jio 4G data is slowest, telco says no it’s not"

 

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[…] in October 2016, speed tests from TRAI reported that Reliance Jio is the slowest 4G network in India with an average download speed of 6.2Mbps. However, the operator quickly based out all these […]

Anand
November 30, 2016 10:26 pm 10:26 PM

Sorry Reliance I just got the sim today and I checked it, It is worst than 2G, Just 300kbps at max and going down, and sometimes cannot even find server, FUP and all are lies, I have not even used 10mb and it is so slow, that I removed the sim and installed my Idea sim back, Luckily I did not pay these cheats for wifi and all. The Fifty rupees in this note crunch however is not good. Do I get my money back?

Priyodit
October 23, 2016 6:09 pm 6:09 PM
I am getting very good speed. Its 30-50 kbps. Better than 2G. Its 4G so its always supposed to be better than 2G, no? Sometimes its not but its acceptable as its free and we have no right to criticize it coz of that. Alright. Jio is unusable. So slow that you can not use it. So you can not use it the free service to begin with. But complain its free. They are not suppose to enhance the service since its free. These people who come up with such logic don’t care when people die due to lack of… Read more »
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