Trai says Reliance Jio 4G data is slowest, telco says no it’s not

Reliance Jio’s network may have become the largest network in terms of data carried globally but its data speeds continue to plunge and now are slower than speeds offered by top telcos- Bharti Airtel, Vodafone, Idea Cellular and RCom.

According to data published on Trai’s analytics website, 4G speed on Reliance Jio’s network is offering was an average 6.2 mbps, slower than speeds offered by Airtel, Idea Cellular and Vodafone. Bharti Airtel’s 4G speeds are fastest at 11.4 megabits per second (mbps), followed by Anil Ambani’s Reliance Communications’ at 7.9 mbps, Idea’s at 7.6 mbps, and Vodafone’s at 7.3 mbps. Jio.

The finding was, however, contested by the country’s newest telecom operator, which is owned by Reliance Industries Limited. In a statement, Jio said that it performed an internal analysis of the findings showed by Trai’s website. “Based on this analysis, we believe that the comparison of Jio speeds with other operators has an inherent bias against Jio data usage,” it said.

The telco claimed that the data speed on its network was being measured after consumers exhaust the daily fair usage policy (FUP) limit of 4GB data download per user. Speed after this limit falls to 256 kbps.

“This limit has been setup with the express intention of preventing heavy data users from degrading the experience of other users,” it further explained, adding that before this FUP limit is reached, Jio customers enjoy unmatched 4G LTE speeds on the Jio network.

Jio said that it has historically observed that a disproportionate number of speed tests are performed once the FUP comes into effect.

“Such users also tend to perform multiple tests until full speeds are restored,” it further said.

Given that data usage under Jio Welcome Offer is completely free, a higher proportion of Jio users run up against the FUP limit.

all-operators-avg-speed

In comparison, Jio said that not all non-Jio users have FUP based plans, rather their usage is completely stopped, and they are entirely prevented from performing the speed test, and even those who have FUP based plans face this situation only once a month.

Further, such customers tend to recharge quickly and restore full speeds, Jio said, adding that this difference in the offer structures, and associated customer behaviors, result in a large proportion of the speed tests being conducted on Jio network when the speeds are reduced via FUP to 256kbps.

“This has the effect of dragging the average far below the speeds experienced by Jio customers who are enjoying full 4G LTE speeds,” Jio further elaborated.

Jio said that it continuously measures the speeds experienced by Jio customers – adjusting for factors such as FUP, and is proactively working to improve service levels for all our customers.

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113 Comments on "Trai says Reliance Jio 4G data is slowest, telco says no it’s not"

 

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[…] in October 2016, speed tests from TRAI reported that Reliance Jio is the slowest 4G network in India with an average download speed of 6.2Mbps. However, the operator quickly based out all these […]

Anand
November 30, 2016 10:26 pm 10:26 PM

Sorry Reliance I just got the sim today and I checked it, It is worst than 2G, Just 300kbps at max and going down, and sometimes cannot even find server, FUP and all are lies, I have not even used 10mb and it is so slow, that I removed the sim and installed my Idea sim back, Luckily I did not pay these cheats for wifi and all. The Fifty rupees in this note crunch however is not good. Do I get my money back?

Priyodit
October 23, 2016 6:09 pm 6:09 PM
I am getting very good speed. Its 30-50 kbps. Better than 2G. Its 4G so its always supposed to be better than 2G, no? Sometimes its not but its acceptable as its free and we have no right to criticize it coz of that. Alright. Jio is unusable. So slow that you can not use it. So you can not use it the free service to begin with. But complain its free. They are not suppose to enhance the service since its free. These people who come up with such logic don’t care when people die due to lack of… Read more »
Jio customer
October 23, 2016 1:26 pm 1:26 PM
Anil Ambani is saying the users who tested the speed were who are using net after FUP 4 GB daily limit. The speed is 256 kbps. then why is this average 6.2 mbps. I think Jio is expecting much lower than this 6.2. I think they should in a party mood with 6.2 mbps. Because we do not expect more than this from reliance. From the very beginning reliance is always fails in customer service. They just want their monopoly in every filed, but this is not possible in the areas where direct customer interaction is involved. Because customer is… Read more »
Sudhakar
October 23, 2016 1:22 pm 1:22 PM

Calls to avoid are still not going through in the first attempt.

A jio user
October 23, 2016 11:00 am 11:00 AM

I get 10-22 megabits/second

Gurpreet Singh
October 23, 2016 4:15 am 4:15 AM

As compare to other service provider Jiyo is hopeless in my area Signals are v poor not even 1 bar on tower speed what matters. In the heart of capital city delhi this is v bad experience from top teleco many times I make complaint in last four months but no action on this services hopeless jio

Jio customer
October 23, 2016 1:29 pm 1:29 PM

Gurpreet I think you have not seen the Jio TV Ad. I have adopted the idea from very beginning when this ad was not aired. “Its a digital life. You have to bind your mobile with a baloon and let it to go in air to get the signal”

Anant Prasad
October 22, 2016 11:50 pm 11:50 PM

Here in Kerela(kollam), I am getting a speed of 50 kBps with a ping of around 400ms. Great fastest 2g services by Jio.

Sudhakar
October 22, 2016 9:04 am 9:04 AM

Aircel Tamilnadu has launched Rs.1399 for 1 year ; Rs.1099 for 9 months and Rs.799 for 6 months. You will get initial data which will be valid for 28 days and 1 GB, 2 GB and 5 GB data each with 28 days validity for Rs.48, Rs.92 and Rs.225.

If you use more than 1 GB in month, it will be useful.

Rana
October 22, 2016 4:21 pm 4:21 PM

I have also experienced the Aircel and throw the sim. It was prepaid. Recharged with Rs.500 x 2 times data plan. Have not received data. Called customer care no one picking the call or all lines busy. No service at all.

Sudhakar
October 23, 2016 12:34 pm 12:34 PM

Do not simply blame as a whole. Tell the circle.

srinivas
October 27, 2016 12:49 pm 12:49 PM

do you think still people are thinking about aircel…………….?

Big joke in 2016

Sahil Shah
October 22, 2016 1:10 pm 1:10 PM

Lol.. Airtel ne same plan nikala to you say its costly now you dont say anything for Aircel? Why should one go for Aircel and have limited coverage? Better to use this plan in Airtel or Vodafone

Jagannath
October 23, 2016 1:03 pm 1:03 PM

True, with similar costs it is better to use airtel/Vodafone.

Sudhakar
October 23, 2016 4:23 am 4:23 AM

Do you have eyes?. Can’t you see the circle that I have mentioned?. Is Aircel coverage worst in Tamilnadu?. It has 7.6 MHz spectrum in the 900 MHz band. Keep this in mind. Go and refresh your knowledge and start using a mobile phone because you are in the pigeon age.

Sahil Shah
October 23, 2016 2:12 pm 2:12 PM

I do have eyes but i guess you dont have brain. So you keep asking silly questions abt BSNL landline which no one use.

Sahil Shah
October 23, 2016 2:11 pm 2:11 PM

I dont see circle coverage. I only see coverage as a whole. I wont change my number while travelling out of my circle. And Aircel is not present in many of the circles so no use of using Aircel. Maybe u dont move out of TN

Mahmood Junaid
October 22, 2016 5:24 pm 5:24 PM

Yup…. If costs are same no point in compromising on coverage better to go for airtel or voda…

Deepak
October 22, 2016 8:39 am 8:39 AM

I had never get speed more than 1mbps avg 200-300 kbps. Since last few days sometimes google stopped sometimes fb stopped showing site not found. Downloading is also restricted. Its like a chunchna in childs hand. Baby u got it free just shake it. Very disappointing.

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