December 13th, 2013 1:19 AM 19 COMMENTS

Detailed Analysis on Customer Care IVR of Vodafone (Infographic)

Last time i covered detailed analysis on Airtel Customer Care IVR  and now it's time for Vodafone.As already discussed the primary objective of an IVR is to provide information about products and services while navigating across various legs and to comfort users with updated and required information via a toll free number without the need for agent assistance.Lets see what Vodafone has packed in it's IVR system for its users from... Read More

November 2nd, 2013 4:49 PM 76 COMMENTS

TT Poll – What’s your Loyalty Quotient?

Management who are playing with a Brand may change,people who are operating a brand may get replaced.Policies,Tariffs and what not everything inside a brand may change and who knows even the Brand may dissolve, only a few knows whats actually going to happen inside a Brand(Oh dear here i'm talking only about Telecom) but there are someone who without involving in any of the above categories will always be with... Read More

Recent Comments

Phoenix96 :

hope pricing remains sane for its the FE

Vivo X200 FE, X Fold 5 to Launch in India…

Phoenix96 :

Ah then Business plans right? Here it is then:

Tata Play Fiber High Value Plans Explained

Riju vv :

They plan to raise additional capital of Rs. 20,000 crore from promoters and the stock market, as mentioned in the…

Vodafone Idea Unlikely to Receive Further Relief or Payment Extension:…

Phoenix96 :

This overselling BW I knew, otherwise how could OneBroadband provide cheapest 1 Gbps plans in all over WB. You must…

Airtel Hits 572 Mbps, Jio Trails at 326 Mbps in…

Shubh :

What would the merged entity be called? Vi, BSNL or ViSNL/VSNL? Lol!

Vodafone Idea Unlikely to Receive Further Relief or Payment Extension:…

Load More
Enable Notifications OK No thanks