Indian GSM, CDMA telcos face penalty for bad 2G and 3G services: Report

The Telecom Regulatory Authority of India (Trai) has reportedly imposed Rs 11 crore penalty on Indian GSM and CDMA telcos for bad service quality including call drops, according to Telecom Minister Manoj Sinha.

While informing the Rajya Sabha, Sinha said that the regulator imposes financial disincentives for non-compliance with the benchmarks for Quality of Service parameters including call drops. He said that the Trai monitors the performance of service providers through quarterly performance monitoring reports and publishes the same on its website.

“From analysis of the quarterly performance monitoring reports of September 2015, December 2015, March 2016 and June 2016 available on Trai website, it has been noticed that there has been consistent improvement in the performance of service providers in meeting the benchmark for call drop parameters,” Sinha was quoted as saying by PTI.

The regulator, according to the minister, slapped highest penalty of Rs 3 crore on Aircel for not meeting set quality parameters for 2G service. The telco has also been slapped Rs 1.56 crore penalty for poor 3G service quality.

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The Trai imposed penalty worth Rs 2.27 crore on state-run telco BSNL for failing to meet 2G service quality parameters and Rs 70 lakh penalty for breaching 3G service quality benchmark. Similarly, Vodafone India was slapped with Rs 84 lakh Vodafone for non-compliance with 2G benchmark, and Rs 2.5 lakh for breaching 3G service quality benchmark.

The regulator imposed Rs 1.64 crore on Anil Ambani-led Reliance Communications (RCom), Rs 89 lakh penalty on Tata Teleservices, Rs 84 lakh Vodafone, Rs 40 lakh on Bharti Airtel, Rs 13.5 lakh on Telenor, and Rs 3 lakh on Sistema Shyam Teleservices, which offers services under MTS India brand.

MTNL, which offers services in Mumbai and Delhi, was slapped with Rs 1.5 lakh penalty for failing to meet 2G service quality parameters.

Also read: Reliance Jio acquires 94% mobile data traffic share; trails behind Airtel in 4G speeds: Credit Suisse

The Minister also informed the Rajya Sabha said that telcos have already installed more than 1,60,000 additional Base Transceiver Stations across the country during the six and half month period from June 15, 2016 to December 31, 2016.

These telcos further plan to deploy around 1.1 lakh additional BTSs across India by March 31, 2017.

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34 Comments on "Indian GSM, CDMA telcos face penalty for bad 2G and 3G services: Report"

 

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Shivang Singh(SS)
February 5, 2017 8:15 pm 8:15 PM

And yes, if we are taking about fines, i think, Jio must be fined for maximum non-compliance of regulatory policies. Calls still give a headache on Jio and data sucks on band 5 and least at my place crawling in few kilobytes during day time.

Kumar
February 6, 2017 9:40 am 9:40 AM

Agent spotted. Fine should be imposed on all culprits. Not just one.

Shivang Singh(SS)
February 6, 2017 1:39 pm 1:39 PM

You might be new here but i am watching these comments from a very long time. If i have a grievance, i would post it. Mind your business please. Use of such sentences like “Agent Spotted” shows your own bias towards others.

Shivang Singh(SS)
February 5, 2017 8:13 pm 8:13 PM

Well, fines are now frequent and its not much good for Indian telecom operators. However, it must be noted that maximum times, the fines are reduced or waved off by TDSAT or a court and operators get away with it. It must also be noted that the fines imposed on operators are very very lower compared to other countries where operator like Vodafone UK has been fined a million pounds for rampant billing errors.

S Gopal
February 7, 2017 6:28 pm 6:28 PM

+1.

Kirti Khurana
February 5, 2017 5:58 pm 5:58 PM

They should impose fine instead on Jio for the biggest blunder done to the people in the name of 4G giving only 0.5 Mbps – 1 Mbps in 9 out of 10 places in Delhi.

Jio lover
February 5, 2017 9:04 pm 9:04 PM

Dont use jio madam and let all people enjoy jio

Gautam
February 5, 2017 8:25 pm 8:25 PM

Go get a good phone to enjoy best network of jio. Don’t blame jio since your phone can not handle such good quality. I visited many of place of maharashtra and never free any speed downgrade.

S Gopal
February 7, 2017 6:27 pm 6:27 PM
How are you sure that the person’s phone is the sole reason for the speeds reported? The person has voiced an opinion and shared angst at the inability to get speeds over 1 Mbps. If the case is so in nine out of ten places then the worst data service network, MTNL Dolhpin Delhi, unfortunately shines over Jio as their 3G data speeds range between 1.4 Mbps to 2.6 Mbps . Maybe just too many users have signed up for Jio in Delhi NCR circle, that might be justified since apart from Airtel the other networks speeds are a notch… Read more »
Kirti Khurana
February 6, 2017 11:10 am 11:10 AM

Thank you

Gautam
February 5, 2017 8:24 pm 8:24 PM

Go get a good phone to enjoy best network of jio. Don’t blame jio since your phone such good quality. I visited many of place of maharashtra and never free any speed downgrade.

Sahil Shah
February 5, 2017 7:57 pm 7:57 PM

Such a foolish comment. Delhi is not the only place in India right? There are many place in Gujarat where Airtel is quite slow around 0.5 mbps. That does not mean its bad everywhere. If by your logic fine is imposed than all operators will have to pay fine.

Kirti Khurana
February 6, 2017 11:11 am 11:11 AM

I’m talking about Delhi,

Sahil Shah
February 6, 2017 12:05 pm 12:05 PM

Yes I am also talking abt yr foolish logic

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