Indian GSM, CDMA telcos face penalty for bad 2G and 3G services: Report

The Telecom Regulatory Authority of India (Trai) has reportedly imposed Rs 11 crore penalty on Indian GSM and CDMA telcos for bad service quality including call drops, according to Telecom Minister Manoj Sinha.

While informing the Rajya Sabha, Sinha said that the regulator imposes financial disincentives for non-compliance with the benchmarks for Quality of Service parameters including call drops. He said that the Trai monitors the performance of service providers through quarterly performance monitoring reports and publishes the same on its website.

“From analysis of the quarterly performance monitoring reports of September 2015, December 2015, March 2016 and June 2016 available on Trai website, it has been noticed that there has been consistent improvement in the performance of service providers in meeting the benchmark for call drop parameters,” Sinha was quoted as saying by PTI.

The regulator, according to the minister, slapped highest penalty of Rs 3 crore on Aircel for not meeting set quality parameters for 2G service. The telco has also been slapped Rs 1.56 crore penalty for poor 3G service quality.


The Trai imposed penalty worth Rs 2.27 crore on state-run telco BSNL for failing to meet 2G service quality parameters and Rs 70 lakh penalty for breaching 3G service quality benchmark. Similarly, Vodafone India was slapped with Rs 84 lakh Vodafone for non-compliance with 2G benchmark, and Rs 2.5 lakh for breaching 3G service quality benchmark.

The regulator imposed Rs 1.64 crore on Anil Ambani-led Reliance Communications (RCom), Rs 89 lakh penalty on Tata Teleservices, Rs 84 lakh Vodafone, Rs 40 lakh on Bharti Airtel, Rs 13.5 lakh on Telenor, and Rs 3 lakh on Sistema Shyam Teleservices, which offers services under MTS India brand.

MTNL, which offers services in Mumbai and Delhi, was slapped with Rs 1.5 lakh penalty for failing to meet 2G service quality parameters.

Also read: Reliance Jio acquires 94% mobile data traffic share; trails behind Airtel in 4G speeds: Credit Suisse

The Minister also informed the Rajya Sabha said that telcos have already installed more than 1,60,000 additional Base Transceiver Stations across the country during the six and half month period from June 15, 2016 to December 31, 2016.

These telcos further plan to deploy around 1.1 lakh additional BTSs across India by March 31, 2017.

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33 Comments on "Indian GSM, CDMA telcos face penalty for bad 2G and 3G services: Report"


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February 5, 2017 11:42 pm 11:42 PM
Mukesh is very smart and avoid is poised to lose badly if they are not proactive. LYF is India’s 3rd largest phone brand in 2016. Furthermore, 75% of phones released in 2016 supported Jio bands only. Do you know that if LYF is successful Jio will dominate the 4G market considering LYF can always come with a free Jio SIM? The customers of this 75% 4G and LYF phones will get very erratic and poor 4G coverage on other operators due to poor band support. That itself will lean customers away from AVoid. Not supporting Jio here but the popularity… Read more »
Girish Gowda
February 5, 2017 10:29 pm 10:29 PM

What did I just read?

Shivang Singh(SS)
February 5, 2017 8:15 pm 8:15 PM

And yes, if we are taking about fines, i think, Jio must be fined for maximum non-compliance of regulatory policies. Calls still give a headache on Jio and data sucks on band 5 and least at my place crawling in few kilobytes during day time.

February 6, 2017 9:40 am 9:40 AM

Agent spotted. Fine should be imposed on all culprits. Not just one.

Shivang Singh(SS)
February 6, 2017 1:39 pm 1:39 PM

You might be new here but i am watching these comments from a very long time. If i have a grievance, i would post it. Mind your business please. Use of such sentences like “Agent Spotted” shows your own bias towards others.