Google Says Aadhaar Helpline Number Inadvertently Coded into the Setup of Android

As UIDAI confirmed that it did not force telecom operators or mobile manufacturers to include the Aadhaar helpline number in smartphones, users have been wondering how the number entered their phonebooks. Amidst the public outrage over Aadhaar helpline number being pre-stored without user consent, Google apologised for “inadvertently” loading the old UIDAI helpline number and 112 helpline number into the ‘setup wizard’ of Android phones. “Our internal review has revealed that in 2014, the then UIDAI helpline number and the 112 distress helpline number were inadvertently coded into the setup wizard of the Android release given to OEMs (Original equipment manufacturers) for use in India and had remained there since.


“Since the numbers get listed on a user’s contact list these get transferred accordingly to the contacts on any new device,” a Google spokesperson said in a statement, as reported by PTI.

Google apologised for the same and said the numbers can be manually deleted from the phones. It also promised to fix the same in future editions of its setup wizard.

“We are sorry for any concern that this might have caused, and would like to assure everyone that this is not a situation of an unauthorised access of their Android devices. Users can manually delete the number from their devices,” the statement added.

The tech titan said it will “work towards fixing this in an upcoming release of SetUp wizard which will be made available to OEMs over the next few weeks”.

Yesterday, several users noticed the UIDAI helpline number on their smartphones. Aadhaar-issuing authority UIDAI had said it has not asked any phone maker or telecom service provider to include its toll-free number on mobile phones, as it tried to assuage user concerns relating to the invasion of privacy.

Telecom operators’ body COAI too said none of its members had pre-loaded any unknown numbers on any mobile phone.

The clarification had come on reports that many Android-operating system run mobile phones listed by default the Aadhaar helpline number 1800-300-1947.

UIDAI said the number 1800-300-1947 appearing in the contact list of Android phones was an “outdated and invalid” helpline number.

Defending itself after drawing flak on social media over the default inclusion of the number in mobile phone contact list, the Unique Identification Authority of India (UIDAI) had said that, “…the said 18003001947 is not a valid UIDAI toll free number and some vested interests are trying to create unwarranted confusion in the public”.

The UIDAI’s valid toll-free number is 1947, which is functional for more than the last two years, it had said.

The UIDAI controversy, second in the last one week, comes at a time and the Supreme Court has reserved its judgement on a clutch of petitions challenging the constitutional validity of Aadhaar Act. There are also heightened concerns over personal information being allegedly compromised in some instances with increasing use of biometric identifier Aadhaar in an array of services.

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27 Comments on "Google Says Aadhaar Helpline Number Inadvertently Coded into the Setup of Android"


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August 5, 2018 6:27 pm 6:27 PM

Classic case of making mountain out of a molehill.

August 5, 2018 1:47 am 1:47 AM

Lol…why Some much rant of privacy.?

August 5, 2018 10:38 am 10:38 AM

@Arena if you have spent half the time LOL-ing, in reading about privacy and why safeguarding individual privacy in more and more connected world is important, you’ll add some value to the discussion and people are likely to take you seriously. Don’t become the laughingstock here!

August 4, 2018 10:05 pm 10:05 PM

if anyone needs privacy then just break all network connected devices because google apple facebook whatsapp knows all

August 5, 2018 10:28 am 10:28 AM

@soniya If you don’t care about privacy, never close the doors while you are in the bedroom then!
Privacy and Secrecy are different. It’s not an ‘everything’ or ‘nothing’ option. There is a degree of what a person wants and doesn’t want to share and the control should finally rest on the person, not in the hands of governments or companies.