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Chethan S December 15th, 2013 10:53 PM 21 COMMENTS

Can Indian Operators like Airtel be more proactive?

Cellular services like any other services can face downtime. In the recent years we have seen uproars over Blackberry services going down very frequently. While operators worldwide make efforts to keep downtime minimal, they also try to pacify customers and keep them informed. The situation however appears different in India. The latest fiasco is with leading operator Airtel. Since evening I had seen tweets from Airtel customers citing no network... Read More

Rudradeep Biswas December 14th, 2013 10:08 AM 24 COMMENTS

4G in India: Why Jio-Bharti Telecom Infra Sharing Deal is a Logical Step?

Many (of our readers as well as other telecom minds) are in a shock, when Reliance Jio Infocomm joins hands with Bharti Infratel, the passive infra provider arm of Bharti Airtel which is considered to be the arch-rival of Reliance Industries on telecom landscape. With the alliance in the infrastructure space between Bharti Airtel and Reliance Jio Infocomm it can be considered that Jio can not offer that dirt cheap... Read More

Ritij December 10th, 2013 3:42 AM 90 COMMENTS

List of Cheapest Prepaid plans in India As of [December 2013]

With telecom operators struggling to get the attention of consumers, the consumer stands to win amidst all the competition. Cut throat competition amongst telecom players in the country has got cheap and affordable mobile and data usage plans for users. These companies offer several plans that suits your mobile and data usage. You just need to pick the right prepaid plan that allows you to call with the cheapest and most... Read More

Rudradeep Biswas December 9th, 2013 2:07 PM 4 COMMENTS

Airtel to Invest Heavily to get 4G connectivity in Punjab – in Partnership with the Govt of Punjab

Airtel and the Government of Punjab today signed an agreement on the sidelines of the Progressive Punjab Investors Summit, under which Airtel will take its high speed 4G LTE services to all towns and villages across Punjab . Airtel will be investing around Rs 4000 crores over the next 5 years to expand services and contribute to the Government of Punjab’s digital inclusion agenda. Airtel launched mobile services in Punjab in... Read More

Srikapardhi December 5th, 2013 2:49 PM 69 COMMENTS

Why Vodafone’s New Postpaid plans are better than Airtel My plan : Our Analysis

Vodafone IN has launched 5 postpaid plans for Karnataka Circle starting this December 2013 for new and existing customers. These 5 postpaid plans are in price segments of 199(/sec & /min), 299 and 399(/sec & /min) respectively and also come with good monthly benefits. My opinion immediately after analyzing these plans is “These Plans are really created with an intention that a general customer should opt for without a second thought... Read More

Sanjay December 5th, 2013 12:48 PM 36 COMMENTS

Exclusive : Airtel to Launch 4G LTE Services on Mobile Phone in 3 weeks

India's first 4G service provider Bharti Airtel all set to launch its 4G LTE service for mobile customers wherein airtel 4G users can enjoy fourth generation mobile service over LTE enabled smart-phones. According to our exclusive sources Airtel will officially launch 4G LTE services on Mobile Phone by the end of December, 2013 (expected in 3 weeks from now).As of now Airtel 4G services providing only Broadband Wireless Access over... Read More

Rudradeep Biswas December 3rd, 2013 4:06 PM 3 COMMENTS

Airtel money Now Offers Its Users to Pay CSPDCL bill in Chhattisgarh

Airtel mobile customers in Chhattisgarh will no more need to queue up at counters to make CSPDCL bill payments, soon airtel money customers can pay it through phone. The service works across all mobile devices, does not involve any data or SMS charges and uses a simple USSD (Unstructured Supplementary Service Data) technology that prompts users with interactive and guided menu options. Advantages of paying CSPDCL bills via airtel money... Read More

Srikapardhi December 1st, 2013 1:59 AM 23 COMMENTS

Detailed Analysis on Customer Care IVR of Airtel ( Infographic )

The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the... Read More

Sanjay November 23rd, 2013 3:38 PM 26 COMMENTS

Bharti Airtel Launches Beta Version of Its New Website

India's very own Bharti Airtel a leading global telecommunications company with operations in 20 countries across Asia and Africa all set to launch its all new - revamped website for its customers in India. The new website is in beta version as of now (http://airtel.in/beta), looks clean, more user friendly, faster, lighter, well organized and also is IPV6 ready. In the design of Bharti Airtel's new website, uniformity & consistency... Read More

Srikapardhi November 18th, 2013 2:28 PM 65 COMMENTS

Our Experience with Airtel MyPlan : Issues we faced

Now a days as soon as we call Bharti Airtel exclusive Post-pay Customer Care and enquire them about plans they just start off saying “Sir/Madam Airtel has launched first of its kind myPlan in India where you can design your own plan and get it activated on your Airtel number. You can also change your plan anytime online or by calling 121.” Me:Enough! What’s first of its kind? It’s a... Read More

Srikapardhi November 16th, 2013 8:04 PM 13 COMMENTS

DoT appreciates Airtel’s efforts in restoring networks in Odisha, AP where cyclone Phalin struck

Bharati Airtel's prompt support during recent cyclone has received commendations from DoT. The Department of Telecommunications (DoT) has appreciated the efforts of Bharti Airtel for enabling speedy restoration of telecom networks in cyclone ravaged Odisha and Andhra Pradesh. Last month, 'Phailin', a severe cyclonic storm, had struck the states of Odisha and Andhra Pradesh, bringing in its wake torrential rains and wind speeds of over 200 kmph. In a letter to Bharti Enterprises Chairman Sunil... Read More