When Google acquired Motorola for $ 12.5 Billion 19 months ago, many saw it as an aggressive move on behalf of Google while many saw it as a reckless move. As times progressed, things changed and Google didn’t really go all guns blazing in the handset business as it would have not been received well by its partners. Google has now sold off the handset business of Motorola to Lenovo... Read More
Users who have activated this Application only specific offerings may be aware of what this article all about. Our Operators have the habit of offering same thing if one operator starts something. This might be because of competition, really a good product to offer or with a threat that customers may move out to that operator for that offering alone. There may be some situations with operators too where they... Read More
On 11th January we initiated a nationwide broadband survey to find out India's best broadband service provider (ISP). We are thankful for the overwhelming response from you all. As notified during the closure of the survey we are publishing the analytical report today. As the entire report would be lengthy when wired and wireless segments are combined, we chose to publish wired segment's results first. In total we received nearly... Read More
There are plenty of smartphones in the market and numerous are in line to be launched soon. Consequently, competition is rising. Thus, buyers must compare some top choices in order to determine the most suitable handset. Apple is gearing itself up to re launch the 3 year old iPhone 4 8GB in India for Rs 15,000 whereas Motorola is coming back to India with the launch of the Moto G.... Read More
Most of the TATA DOCOMO users who recharged with special benefit packs should be aware of what is this article all about. Based on our observations there are may users who are afraid to recharge with special benefit packs from TATA DOCOMO as their base tariff may change from 1p/sec to 1.2p/sec or 1.5p/sec or something. Some say it doesn’t change while some say it does. Though this happened to... Read More
BSNL has been reporting straight losses consecutively for four years now. Though, loss for last financial year (2012-13) of Rs. 7884 Cr was lesser than the loss in 2011-12 (Rs. 8851 Cr), it is reported that it would take few more years for BSNL to be profitable again. While BSNL can get bailouts from Government like any ailing PSU, no amount of bailout would help in the longer run. A... Read More
After analyzing IVR services of some leading operators(Airtel, Vodafone), we decided to decode the entire Prepaid self-care services of 3 leading operators Airtel(*121#),Vodafone(*111#) and Idea(*147#). After 52 pain taking hours we came up with this info graphic showing and comparing the entire prepaid self-care services via USSD of these 3 Operators. The main purpose of this info graphic was to show which operator provides all the required info at fingertips... Read More
With new smartphone entering the market every month, choices are plenty. However, it is wise to compare some of the best handsets so that once can shortlist the finest choices available. Lenovo has just launched the Vibe X in the Indian market for a price of Rs 25,999 and it will be going up against the Gionee Elife E6 which is selling for around Rs 20,999. But on the other... Read More
Many (of our readers as well as other telecom minds) are in a shock, when Reliance Jio Infocomm joins hands with Bharti Infratel, the passive infra provider arm of Bharti Airtel which is considered to be the arch-rival of Reliance Industries on telecom landscape. With the alliance in the infrastructure space between Bharti Airtel and Reliance Jio Infocomm it can be considered that Jio can not offer that dirt cheap... Read More
Last time i covered detailed analysis on Airtel Customer Care IVR and now it's time for Vodafone.As already discussed the primary objective of an IVR is to provide information about products and services while navigating across various legs and to comfort users with updated and required information via a toll free number without the need for agent assistance.Lets see what Vodafone has packed in it's IVR system for its users from... Read More
Vodafone IN has launched 5 postpaid plans for Karnataka Circle starting this December 2013 for new and existing customers. These 5 postpaid plans are in price segments of 199(/sec & /min), 299 and 399(/sec & /min) respectively and also come with good monthly benefits. My opinion immediately after analyzing these plans is “These Plans are really created with an intention that a general customer should opt for without a second thought... Read More
The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the... Read More
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I doubt that'll happen before 2029-30.
Exactly, BSNL can't compete, they are the test bid of so called make in india telecom equipements, which I doubt…
ARPUtel to arpuJAV, smooth transition lmao XD.
Not sure about December, but from Jan onwards they're gonna loose heavily, and from Feb it'll be at peak bcs…
This is what happens when wrong people sit a right place.
