Update: Airtel’s services disrupted in Hyderabad : Report

By January 24th, 2015 AT 1:30 PM

airtel-logoAirtel, the country’s largest private operator has been in the middle of quite a lot of controversy since it announced it plans on charging for VoIP services. But it took back the move after that and resumed providing regular services after that. Now the company has been struck by a systemic failure of its network in Hyderabad and, as a result, its cellular services have not been available since 6 a.m. today.

At the time of writing this news, the same situation persisted. Initial enquiries into the issue revealed that the company was undertaking system integration and network upgradation on cell sites ahead of announcing its 4G services rollout reports The Hindu.

The issue that has come up is rare and as per the industry experts, Airtel’s network will be up and running pretty soon. But some of the questions, that such disruptions raise, are that will the consumers be charged for this time period too (many users buy daily specific plans)? It surely does raise the question that why should a person pay if he/she didn’t get the service they were paying for.

Update : “A technical downtime has affected our network in certain regions of Hyderabad city resulting in partial disruption of services. During this period our customers had limited access to mobile services in parts of the city. The network has been restored and is fully operational now. We deeply regret the inconvenience caused to our valued customers”. Airtel Spokesperson

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Sudhesh NairDr LambinaghFordSnehapardha Saradhi saladi Recent comment authors
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Sudhesh Nair
Sudhesh Nair

For the past 4 days data services have been disrupted for a majority of Airtel customers in Chennai circle,What’s appalling is the complete apathy of Customer service team.For the past 3 days I have been told that services will be restored in 4 hrs time and when you call back they extend the time by another 4 hrs. AIRTEL is not bothered about its customers and has not bothered to indicate a definite timeline for resolving this issue

Sneha
Sneha

@Lambinagh/@Duane.
Calling people of this forum dumb is not going to fetch you guys anything. If you guys have much knowledge/insights of the telecom industry try to come up with informative comments rather than indulging in meaningless name calling. You guys can take a leaf or two out of Rama’s/Esmail’s since those guys especially Rama try as much as possible to explain stuffs rather than calling others stupid/idiots.Cheers.Peace.

Dr Lambinagh
Dr Lambinagh

Sneha First of all I have had a chance to respond to both Rama and Esmail before on a few i assigns. Just because Rama has a very elaborate way of explaining things doesn’t mean he’s right (no offence Rama). This reason I wrote that is because it’s true, a lot of people at TT don’t have a perspective about how hard it is for networks to be maintained seamlessly 24×7 @ 365 days a year. so I am not calling names just stating a fact. Due to this ignorance a lot of people complain without proper understanding. That’s all… Read more »

Sneha
Sneha

Telecom isn’t his strength, so yes when you might have read his telecom related comments you might have felt he is not right. But if you have even the slightest of interest in tech related sruffs you will highly appreciate the tech related comments he makes.Being a journalist myself working for a tech blog I can guarantee you that at leat his tech related comments are 90% right. The best part is the guy actually takes the pain to quote several statistics and examples to drive across his point. For example I clearly remember how beautifully he once explained about… Read more »

Dr Lambinagh
Dr Lambinagh

Sneha This is really not a a conversation about Rama, you are digressing. While i do agree on certain occasion about what he or Esmail say, but this is not what i have been discussing. Go back to what I had said, “alot of people Not Everyone but alot of TT readers dont have perspective and just complain for the sake of complaining with out any relevant perspective’ . When i say not everyone I include people like duane, esmail, rama and a few others who are atleast educated in there opinion, but the rest of the TT readers who… Read more »

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