Cars24 Partners with Truecaller for Establishing Trustworthy Communication Experience

Reported by Tanay Singh Thakur August 21st, 2024 at 04:05 pm

Cars24 will also leverage the enhanced CX capabilities of Truecaller such as Video Caller ID and Call Me Back. The autotech platform will also use Truecaller's 1-tap, OTP-less verification solution. This will help Cars24 in onboarding new customers faster.

Highlights

Cars24 has partnered with Truecaller to deliver a trustworthy communication experience to consumers.
Cars24 will take Truecaller's help and will get a verified tick, a distinctive green badge, brand name, logo, and category name.
This will show up in the device of the customers whenever a call is made to them via the team of Cars24.

cars24 partners with truecaller for establishing trustworthy

Cars24 has partnered with Truecaller to deliver a trustworthy communication experience to consumers. To ensure that customers don't miss out on the important communications, Cars24 will take Truecaller's help and will get a verified tick, a distinctive green badge, brand name, logo, and category name. This will show up in the device of the customers whenever a call is made to them via the team of Cars24. This will ensure that customers can have a seamless communication experience with the Cars24 team and get their details and work processed faster.

Cars24 will also leverage the enhanced CX capabilities of Truecaller such as Video Caller ID and Call Me Back. The autotech platform will also use Truecaller's 1-tap, OTP-less verification solution. This will help Cars24 in onboarding new customers faster. The whole point of this partnership is to make sure that when Cars24 makes a call to the customer or potential customer, the user can identify that the call is geniune. The added capabilities provided by Truecaller will help Cars24 in making the communication journey easier and more trustworthy for the customer.

Gajendra Jangid, Chief Marketing Officer and Co-Founder at CARS24, said, "Customer trust is everything to us, and this partnership with Truecaller takes that trust to the next level. We’re all about making the car buying and selling experience as smooth and secure as possible. With Truecaller's Verified Business Caller ID solution, our customers can feel confident that when we reach out, it's genuinely us, ensuring every interaction is clear, efficient, and exactly what they need."

Priyam Bose, Global Head GTM and Developer Products, Truecaller, said: “Truecaller is synonymous with trust and safety in communication. We provide businesses with solutions that boost communication experience and ensure safety while communicating with users. We are excited about our journey with CARS24, enabling them to ensure their customers have a safer, smoother, and more seamless experience. There is no greater joy than contributing to these meaningful moments of users with the right experience.”