Chethan S

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February 22nd, 2014 1:11 PM 14 COMMENTS

Uninor’s Systems can Accept Payments (no balance addition, of course) for Port-out Numbers – Customer Experience

We received an email from one Mr. Ripudaman who presented a unique case to us - Uninor deducted money for recharging an Airtel number (earlier an Uninor number which was ported to Airtel two months ago). Uninor should have ideally declined the transaction but that didn't happen and even after writing chains of emails no resolution was reached! In Ripudaman's case, they reportedly have four Uninor numbers in family and... Read More

February 19th, 2014 9:14 PM 5 COMMENTS

Exclusive: BSNL to Introduce “New General Plan” for Prepaid Mobile Subscribers

BSNL will be introducing a new tariff plan by name "New General Plan" under prepaid mobile services from 25 February 2014. While the existing General Plan comes with several freebies like free calls and also costs more, the new plan will cost Rs. 103 and provides a free bundled top-up of the same amount. Plan Particulars Update (12 March 2014): From 15 March 2014, the free bundled top-up of Rs.... Read More

February 19th, 2014 11:10 AM 16 COMMENTS

BSNL to Revise Monthly Charges for ‘General’ Urban and ‘One India’ Landline Customers

BSNL customers will have to pay more as Fixed Monthly Charges (FMC or rent) starting 01 March 2014 for two landline plans PAN India. The plans are once famous 'One India' Plan and General Plan. The change in general plan FMC would impact customers whose connections come under exchanges with capacity >= 30000 lines. Customers will have to pay Rs. 15 more per month. In several parts of India, particularly... Read More

February 17th, 2014 11:48 AM 15 COMMENTS

After Airtel, Hathway puts Customer Privacy at Risk – Plan Details, Mobile Numbers Exposed

In what may be termed as the worst possible online payment setup, Hathway's system exposes critical customer data - the plan customer is using and his/her registered mobile number. All one needs to know is a Hathway customer ID. Believe me, it is not so difficult to obtain a customer ID - a simple Google Search can bring up customer IDs of troubled customers who often share customer IDs inadvertently... Read More

February 15th, 2014 1:33 PM 0 COMMENTS

The 140 Series Marketing Calls Menace: A Real Experience!

Just by seeing the title many of you would be able to guess what this post is about - yes, it is about the marketing calls Indian mobile subscribers receive from 140 number series. On a daily basis most of us (particularly those of us who are not on DND) keep receiving marketing calls and most of them originate either from our service providers or the notorious 140 series. Many... Read More

February 7th, 2014 11:04 PM 18 COMMENTS

Exclusive: BSNL Karnataka to Slash 3G Data Charges for Postpaid Mobile Customers

In a special gesture towards postpaid mobile customers of Karnataka circle, BSNL has decided to slash 3G data usage charges drastically. BSNL postpaid customers are charged 1p/10 KB (~Rs. 1000/GB) all over India. Starting 15th February 2014, BSNL Karnataka customers will be charged 4p/100 KB (~Rs. 400/GB). Similar changes are announced for data STVs in postpaid, where the charges beyond free usage will be revised effective same date. Revisions to... Read More

February 6th, 2014 8:07 PM 11 COMMENTS

Mobile Alert – a Citizen Crowdsourcing Application used to Report Incidents, launched in India

Hexagon Geospatial a leading global geospatial software provider has launched Mobile Alert in India at the ongoing India Geospatial Forum 2014 in Hyderabad. The mobile application was available in western countries since late 2013. Over 75 local governments worldwide are using this solution. It’s a known fact that several of us, the citizens want to report incidents – big or small to concerned local bodies but demand simplicity in the... Read More

January 29th, 2014 8:23 PM 90 COMMENTS

Exclusive: BSNL Launches ‘One Number, One Nation, One Rupee a Day’ – Roam Free Plan

BSNL today announced the launch of 'One Number, One Nation, One Rupee a Day' plan through a new roaming Special Tariff Voucher (STV), STV-90 that provides a validity of 90 days. This launch has come just five days after the launch of MTNL's roam free plan. We had then reported about BSNL introducing free roaming at Rs. 1 per day. STV-90 offers free unlimited roaming all over India. The local... Read More

January 28th, 2014 2:11 AM 27 COMMENTS

BSNL’s complaint against Airtel, Vodafone, Idea rejected by CCI – 3G Spectrum Allotment

In a complaint to CCI (Competition Commission of India), BSNL had alleged that Bharti Airtel, Vodafone and Idea had acted as a cartel while bidding for 3G spectrum auctions held in 2010. BSNL had accused the trio for selective bidding in different circles and later entering into illegal roaming arrangements to provide PAN India coverage. CCI in its order said that there is no prima facie case to investigate the... Read More

January 26th, 2014 6:54 PM 44 COMMENTS

Airtel Prepaid Mobile Customers – forget about your Privacy! Your Call Details are at Risk and is Freely Available to Anyone

Just yesterday we had written about a flaw in Airtel’s online recharge portal which exposes customers recharge details for a week’s duration. Today we learnt about one more issue - this time with one of Airtel’s IVR system. This loophole allows any Indian mobile user (any operator’s subscriber) to access any Airtel customer’s call/SMS/MMS records, VAS deductions, internet usage details, special five details (friends and family), balance, plan validity and... Read More

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