Customer Woes in Emailing BSNL & MTNL to Convey Grievances, Officials Still Prefer third-party Email Providers : Our Study

By February 1st, 2014 AT 3:19 PM

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jdAnkur JainBSNL and its 50 MB Email Storage in this Era. What is BSNL Up To?amarrdiipKishan Recent comment authors
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I m mtnl delhi broadband user and got broadband connection on 21 Jan 2014 and front 2 Feb its not working. I complaint. on 1504 they said it will resolve in 2 days, since then I call them daily and their reply is same, what I do now? I don’t get time to visit mtnl office in my area due to my job. pls someone tell me where I can lodge complaint against them?

Ankur Jain
Ankur Jain

Last month, my MTNL broadband stopped working. I lodged a complaint @ 198. But complaint was closed without resolving the issue. This happened three times. Then, I wrote to AM & GM of our area. The email sent to AM bounced back. I again wrote to all the concerned officials. But didn’t get any single response from them. All these mails were marked to MTNL CMD. After 15 days, I contacted Public Grievance Deptt. to intervene in. Surprisingly, the very next day MTNL officials came into action & started taking action. Finally the issue got resolved in a single day.… Read more »

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