Airtel Deploys AI Based Speech Analytics Solution to Improve Customer Experience
Bharti Airtel, a global communications solutions provider, has collaborated with NVIDIA, an American multinational technology company, to build an AI-powered speech analytics solution to improve the customer experience for all inbound calls to the Bharti Airtel customer care centre. Airtel Contact Center Operations Airtel says its contact centre operations are among the busiest in the world, with over 360 million customers served, and more than 100 million calls handled annually.... Read More