Airtel To Opt CEM Platform To Enrich Data Services Experience
Nokia Siemens Networks will soon deploy CEM Platform For Airtel and this is first implementation of its kind in India to enrich data services experience. The CEM platform which is also know as Customer Experience Management platform will will maintain and store real-time experience metrics for every subscriber in the network enabling Bharti Airtel to proactively cater to customer needs. Jagbir Singh, director network group at Bharti Airtel cites "The... Read More
