Telecom Minister launches Twitter hashtag to register complaints on telecom services

By August 4th, 2016 AT 5:01 PM

Telecom Minister Manoj Sinha launched “Twitter Seva” for addressing complaints and concerns of all stake-holders in the telecom and postal sectors. Users can lodge their complaints through Twitter using #TwitterSeva hashtag and address it to @manojsinhabjp.

mobile-india

The Minister said that the telecom ministry and Department of Post will compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints. The move comes amid an increased focus on improving the quality of telecom services. The telecom minister earlier said that there will be positive results in the next 3-4 months in addressing the problem of call drops.

The telecom operators will invest around Rs 20,000 crore to improve their infrastructure and install one lakh base transceiver station (BTS) to offer better services to customers.

“… since both the telecom and posts are service sectors, customer is the king here and this is all the more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement,” the Minister said in a statement.

Sinha however added that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year.

“We are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that Ministry will rise up to this challenge,” he added.

Sinha also underlined that there are chances that this twitter seva may be misused by some rogue elements but he expressed the hope that Twitter authorities will take care of the same.

Sinha expressed hope that the Indian telcos from Government as well as private and the Department of Posts will use the utility of “Twitter sewa” to the fullest to address the grievances of the public.

Read more on:

3
Leave a Reply

avatar
Photo and Image Files
 
 
 
2 Comment threads
1 Thread replies
1 Followers
 
Most reacted comment
Hottest comment thread
3 Comment authors
Kiran FernandesSunny | LucknowMohit Recent comment authors
newest oldest most voted
Kiran Fernandes
Kiran Fernandes

Where are all the jio posts? All boring news these days…

Mohit
Mohit

Off topic. How to remove end to end encryption from WhatsApp ?

Sunny | Lucknow
Sunny | Lucknow

Downgrade your WhatsApp version and get everyone else using it to downgrade too. Lot of work. Why do you want to remove it btw?

Recent Posts

PUBG Mobile First Year Anniversary: Tencent Launches Season 6 and Starts Rolling Out Update 0.11.5

Tencent Games, the makers of PUBG Mobile are completing one year of the game. In just one year, PUBG has...

Airtel Digital TV Waives Off NCF Charges on Select FTA Channels

Airtel Digital TV has started waving off NCF charges on some FTA channels, taking the battle to Tata Sky and...

OnePlus 3, 3T to Get OxygenOS 9 Based on Android Pie Soon, Users Can Now Apply for Closed Beta Test

All the lastest OnePlus phones like OnePlus 6T, OnePlus 6, OnePlus 5 and OnePlus 5T run OxygenOS 9 software based...