Tata Sky to deploy speech recognition technology to improve customer experience
Tata Sky has partnered with Nuance Communications for its speech recognition technology which will be deployed in all Tata Sky contact centres. With this technology, customers calling into the contact centre can speak naturally, in English, Hindi and 10 additional Indian languages, to resolve their questions or be routed to the appropriate customer service representative. “We wanted to provide our customers with a convenient experience that provided them with the service... Read More
