Sunday Talk: Telecom Operators’ Evolution from Customer Care Calls to Self-Care Apps
Approximately half a decade ago, and even right before the entry of Reliance Jio into the market, the telecom industry used to be very different from what it is today. Having watched the sector in front of us, with its ups and down from these many years, we have noticed the on-going trends, updates and the latest technological advances which the telcos have adopted to stay ahead of their time.... Read More