July 24th, 2016 5:11 PM 3 COMMENTS

How can brands make IVR Systems Consumer Friendly?

Though we like it or not, we end up contacting customer care numbers of various brands whenever we face issues. This one call often turns out to be a frustrating experience thanks to the IVR Systems. The Present Situation Let's take an example of a customer who is facing issues w.r.t. a failed bank transaction and calls up customer care. The typical workflow of the bank's IVRS would be - Thank... Read More

July 21st, 2016 1:00 PM 44 COMMENTS

How 4G/LTE only offerings from operators are impacting end Consumer Experience

Be it due to fierce competition or to give an extra experience of 4G/LTE to consumers, operators are providing 4G/LTE benefits in every possible way they can. We have also seen operators like Airtel , Idea Cellular and Vodafone providing double data benefits with 4G packs. Good that operators are following a 3 concept centric approach. Marketing : To market higher speeds and smooth internet experience which helps operators to... Read More

July 17th, 2016 7:00 AM 3 COMMENTS

Top 5 smartphones with best camera quality and features

Smartphone buyers have different demands when looking to buy a new device. Some go for the battery life while some look for the RAM capacity. And then there are those who look for an excellent camera quality in a device. In this post, we have gone through the latest ranking of the highly popular website, DxOMark, which is a trusted source for the testing of camera performance in smartphones. According... Read More

July 10th, 2016 5:19 PM 17 COMMENTS

Improving Airtel’s Open Network and What’s next for Network Infrastructure Openness in India?

In June, we saw the launch of Airtel's Open Network where Airtel opened up their network information for public consumption. Undoubtedly, this was a bold move given the flak telcos receive for poor internet speeds, call drops etc. What followed was a full-blown media campaign encouraging user feedback. In addition to appreciating Airtel's openness, users all over the country also started reporting issues which received responses from Airtel. This particular... Read More

July 4th, 2016 7:28 AM 111 COMMENTS

Rcom 4G vs Jio 4G how do they compare?

Reliance Communications has announced to roll out their 4G networks starting this week in 12 circles where they have already stopped CDMA network & integrated their airwaves to run 4G LTE network in sub 1 GHz band; and as many people have a confusion between RCom's 4G & Jio's 4G, we decided to bring a detailed report on RCom's 4G offerings, network, coverage, availability & initial consumer experience & more.... Read More

July 2nd, 2016 5:49 AM 13 COMMENTS

Vivo V3 Review: A good smartphone with an inappropriate price tag

Vivo emerged to become a known Chinese brand all over the world. With a share of 14 percent globally, it is the fifth largest smartphone maker in the world. The company pushed its nearest competitors Xiaomi and Lenovo to get the position. In India too, Vivo is constantly trying to make its presence felt in India since the past two years. It invested hugely in the Indian smartphone market and... Read More

June 26th, 2016 2:46 PM 12 COMMENTS

We’ve updated our Pan India spectrum holding chart till June 2016

So for the benefit of the new readers who have just recently joined the TT family I'd like to give a brief introduction to the spectrum chart. Couple of years back one of our authors Tharun George put in his efforts to compile a visually lucid chart with all the details of the spectrum held by various operators across 6 bands in 22 circles. This chart is of great use... Read More

June 19th, 2016 10:44 AM 58 COMMENTS

Top smartphones under Rs. 13,000 with 3GB of RAM and 4G LTE connectivity

Are you planning to buy a smartphone that comes with a right mix of RAM and features, but under the budget of 13k? Well, this post might help you in making the right choice. We went through the specs and ratings of all the recently launched smartphones, offering at least 3GB of RAM with better connectivity options and battery. We have handpicked a few smartphones that do not fall heavy on... Read More

April 7th, 2016 12:39 PM 18 COMMENTS

How is Bharti Airtel making its pitch stronger against formidable rivals?

No doubt about the fact that all the major telecom operators are now gearing up for the 4G war. When it comes to India’s top service provider Bharti Airtel, it has not left any stone unturned to brace itself up against its formidable rival Reliance Jio. Project Leap, and 4G launch in every other city are some of the examples, which indicate that it is in no mood to compromise with... Read More

April 4th, 2016 12:16 PM 42 COMMENTS

How Jio’s media apps will give it a winning edge over 4G offerings of incumbents

As we await the imminent launch of commercial services by Reliance Jio we would like to stop and analyse what is it that a giant company like RIL is banking upon for surety of poaching the High ARPU subscribers of incumbent operators with its greenfield foray into the telecom sector. Jio's delayed launch may mean that they are losing out on the first mover advantage in the key circles where... Read More

March 31st, 2016 11:35 AM 22 COMMENTS

TelecomTalk Analysis : Our Take on Call Drops

Call dropped in the middle of a conversation? Call continues without voice? Voice breaks? Call connection failed? Yes, this is the scenario we are experiencing and hence without the need for any detailed explanation one can get a clear understanding on the problem statement. In One Sentence: Poor quality of calls experienced by customers Why this situation worsened from recent times? We can take multiple reasons into consideration to answer... Read More

March 30th, 2016 9:40 AM 53 COMMENTS

Low 4G uptake: Every telco wants a piece of the 4G market, but where’s the cake?

It is fairly well-known and well-accepted that the uptake of 4G LTE services launched by various telecom providers like Bharti Airtel, Idea Cellular, and Vodafone India is not impressive at all. While it is too early to pass the verdict, it is likely to be an area of concern for Reliance Jio as well. The low uptake will definitely be giving sleepless nights to the senior management of the company. Mukesh Ambani-led Reliance... Read More

Recent Comments

Arjun :

Bcoz , once Vodafone said, INDIA IS NOT READY FOR 5G. hahahaha

BSNL May See Foreign Vendors Pitching in 5G Network: Report

Suhail Ansari :

In Vi sometimes Appear E

BSNL May See Foreign Vendors Pitching in 5G Network: Report

Arjun :

Correct....but what may be the reason, why vi power distribution is worst as compared to others, even working on same…

Can Vodafone Idea Turn Tables with 5G

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