Exclusive : Vodafone India Launches Online Customer Care Live Chat Support

Vodafone India has introduced a refreshingly new online customer care initiative, ‘Online Live Chat‘ service for all its mobile customers across India.
Vodafone India Customer Care Online Chat Support

Happy to Help through Live Chat Service is endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Vodafone. The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly.

Presently the Live Chat service will be available in Mumbai, Delhi & NCR and Gujarat circles and will be expanded to other circles across India soon. To avail the service, Live Chat, subscribers have to log on to Vodafone India website and select the circle, click on the ‘Chat’ button under the “We’re Happy to Help through live chat now! . Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative.
Vodafone India LIVE CHAT

The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. The service is available only for Vodafone India’s existing prepaid and postpaid customers between 9.00 am to 6.00 pm from Monday to Saturday only.

Vodafone India's Live Chat Service

Earlier the similar service was launched by Tata Docomo in July, 2010 as we shared earlier on TelecomTalk.

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75 Comments on "Exclusive : Vodafone India Launches Online Customer Care Live Chat Support"


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Nitin Pokharkar
April 14, 2016 5:08 pm 5:08 PM
I am from Mumbai & using the Vodafone service since 10 years. As my Vodafone number is under Corporat plan i was using the Supersaver 199 plan in which myself is getting the Bills about INR 1600/- every Month. Since i am using the Internet i thought twill change the plan & go for the plan in which i can use the Internet for office email & other Mobile app on my Mobile. I have asked vodafone corporate desk to change the plan on 10th March but I have noticed the when i switch to the new plan the Data… Read more »
shivam sharma
March 19, 2016 9:37 pm 9:37 PM

what to do if PUK is blocked?

aaman kuamr
April 30, 2016 8:17 pm 8:17 PM

Not any chance when puk is blocked please meet vodafone retailer

jayanti devi
March 13, 2016 12:21 pm 12:21 PM

sim lock

December 26, 2015 11:52 pm 11:52 PM

Vodafone data speed run at very very low speed. page loading take more time to load. I want back my money & to change connection in idea right now..neither I brick it

November 19, 2015 9:21 pm 9:21 PM

Please allow outgoing call because my cell phone are not wirking

Saddam Hossain
November 11, 2015 12:48 pm 12:48 PM

I am going for roaming, so I just want to know that I can use my data in roaming as I have unlimited pack activated in my CUG postpaid connection.

October 10, 2015 7:45 pm 7:45 PM

My network 2G is not working ,Iam very dissatisfied,I am already complaint but still no response

September 18, 2015 4:03 pm 4:03 PM

I recharged my vodafone number with 99 booster on 14/09/2015 ( vodafoe to vodafone free for 28 days), but from today(18/09/2015) when I speak to the vodafone numbers I am getting charged, and when I try to reach the customer service they are diverting my call for hours and hours,
Please reach me (9884441132) or I will ask my family members and friends to change from vodafone to other network
I am highly dissatisfied about vodafone now.

September 12, 2015 4:28 pm 4:28 PM

I recharged for 230 full talktime and i found 150 deduction suddenly yesterday i want to know why this deductions and request for remittancy

neemu nath
August 18, 2015 12:49 am 12:49 AM

so slow y, I think I have to move on to some other network


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