Exclusive : Vodafone India Launches Online Customer Care Live Chat Support

Vodafone India has introduced a refreshingly new online customer care initiative, ‘Online Live Chat‘ service for all its mobile customers across India.
Vodafone India Customer Care Online Chat Support

Happy to Help through Live Chat Service is endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Vodafone. The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly.

Presently the Live Chat service will be available in Mumbai, Delhi & NCR and Gujarat circles and will be expanded to other circles across India soon. To avail the service, Live Chat, subscribers have to log on to Vodafone India website and select the circle, click on the ‘Chat’ button under the “We’re Happy to Help through live chat now! . Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative.
Vodafone India LIVE CHAT

The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. The service is available only for Vodafone India’s existing prepaid and postpaid customers between 9.00 am to 6.00 pm from Monday to Saturday only.

Vodafone India's Live Chat Service

Earlier the similar service was launched by Tata Docomo in July, 2010 as we shared earlier on TelecomTalk.

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82 Comments on "Exclusive : Vodafone India Launches Online Customer Care Live Chat Support"


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bela sarkar
February 3, 2018 8:46 pm 8:46 PM

hopeless dis chat line is… anytime u log in…..there are no agents available. i am travelling tomorrow need some details

January 10, 2018 2:25 am 2:25 AM

Hi, I am out India now. I am not getting the signal here and I wanted to do some banking transactions. Could someone please help me on this issue.

What should I do to get international roaming?

I am using prepaid sim card

if I do top up will it work without the signal?

November 10, 2017 2:51 am 2:51 AM

Who is there…?