Virgin Media O2 Extends Smart Support to New Broadband Users in Phase Two

Second Phase of Smart Support Targets New Broadband Customers with Proactive Monitoring and Troubleshooting.

Highlights

  • More than 50,000 existing customers benefited from the initial smart support launch.
  • Proactive monitoring and troubleshooting offered during the first 14 days of service.
  • Seamless broadband experience promised for new customers.

Follow Us

Virgin Media O2 Extends Smart Support to New Broadband Users in Phase Two
British telecommunications company Virgin Media O2 has started the second phase of its rollout of smart support for new broadband customers. This follows the initial launch of smart support for existing customers earlier in 2024, which has benefited more than 50,000 customers to date.

Also Read: Virgin Media O2 Rolls Out Smart Support Service to Boost Broadband Reliability




Smart Support Rollout 2nd Phase

The second phase aims to enhance broadband performance for newcomers during their initial weeks (first 14 days) of service through proactive monitoring and troubleshooting, Virgin Media O2 said in a statement on Monday.

Research by Virgin Media reveals that 55 percent of Brits prioritise setting up their WiFi over arranging furniture (23 percent) or unpacking (31 percent) when moving into a new home. With summer being a peak moving season, the expansion of smart support is timely for ensuring smooth connectivity for new homeowners, the company said.

Proactive Monitoring and Troubleshooting

Virgin Media says it is the first major telecoms provider to proactively reach out to customers to improve their broadband experience, which has seen positive results to date.

Virgin Media O2's Director of Connectivity, Gareth Lister, provides some tips to help ensure a stress-free broadband installation:

  • Optimal Placement: Position the WiFi Hub high and in the open.
  • Secure Connections: Ensure all cables are securely connected and untwisted.
  • WiFi Coverage: Use the Connect App to check speeds; request WiFi Pods if speeds are below 30 Mbps in any room, or receive a GBP 100 credit.
  • WiFi Calling: Use WiFi Calling for clear mobile calls when reception is poor.
  • Realistic Speed Expectations: Test WiFi speeds using the Connect App to understand performance.

Also Read: Virgin Media O2 Brings Gigabit Broadband to 25,000 More Homes in Lowestoft

Virgin Media's smart support promises a seamless broadband experience for new customers, aligning with the needs of modern homeowners who prioritise connectivity.

Reported By

Telecom Analyst

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

Recent Comments

jaganathsamal :

Yes same is with all operators sim. Primary sim gives more speed when the secondary one is disabled.

BSNL Recently Added 350 4G Sites in Rajasthan

T A :

Result of copying Airtel/Jio in price hikes but not in network quality. Vi still charges more than Jio but doesn't…

Jio Says Customer Addition Back to Pre-Tariff Hike Levels

Aniruddha Dhar :

One thing I noticed that using BSNL sim only in handset fetches fastest speedtest results. I use both Jio and…

BSNL Recently Added 350 4G Sites in Rajasthan

Faraz :

139 for G.P.2.. 147 for normal. 107 or 108 for first recharge (FRC)

BSNL Recently Added 350 4G Sites in Rajasthan

Load More
Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments