March 15th, 2015 4:46 PM 5 COMMENTS

Vodafone IN revamps it’s MyAccount Portal, enriching customer experience

We have been emphasizing on the importance of customer experience via various forms be it website, self care or an over all experience really from a long time. Looks like Vodafone IN is trying to provide an all new customer experience through its online platforms via its Website and Self care portal. Vodafone India revamped its  My Account Portal with an all new look and experience making it more attractive... Read More

March 29th, 2014 1:26 AM 24 COMMENTS

Exclusive : Vodafone to Introduce “Make Your Own Plan” following Airtel MyPlan and Idea iPlan

After Airtel myPlan and Idea !-Plan we have been waiting for Vodafone IN for a similar kind of  DIY Postpaid offerings. This then completes the AVOID trio in offering such plans if Vodafone also introduces something like this. Also users are now a days showing interest towards Postpaid plans with the increasing Prepaid tariffs and reducing pack values and validity. Guess what? Our resources say that Vodafone IN is also... Read More

March 14th, 2014 1:06 PM 15 COMMENTS

Are operators effectively utilizing the collected customer’s data over sms: We find out

Whenever we take a new cellular connection (I’m taking especially about prepaid connections) we fill the CAF form where we find space to fill email address and alternate contact details too. Many a times I wondered if these are really used by operators and eagerly filled the email column expecting some sort of communication via email from operators. But in vain these haven’t been effectively used may be for different... Read More

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