Videocon d2h replaces its recording solution with NICE Engage Multi-Channel Interaction Recording
The enterprise software solutions provider NICE has announced that Videocon d2h Ltd will be implementing the NICE Engage Multi-Channel Interaction Recording platform instead of the legacy recording solution it had been using for five years. Implementing NICE Engage Multi-Channel Interaction Recording platform will benefit Videocon in various ways. NICE Engage is based on a centralized multi-tier secured architecture. This will reduce the hardware footprint and total cost of ownership, as well... Read More
