VAS complaints

November 13th, 2014 1:40 PM 8 COMMENTS

TRAI keen on curbing unsolicited activation of VAS, releases data related to activation, deactivation and complaints

TRAI has just released data related to activation, deactivation and complaints of Value Added Services w.e.f. 1st January 2014 to 30th September 2014. The regulatory authority has been taking steps regularly to prohibit activation of value added services without the consent of consumers. Directions prohibiting the same and procedure regarding obtaining consent from consumers have been issued as well. Customers can deactivate the Value Added Services through a common toll-free... Read More

October 12th, 2013 11:20 AM 19 COMMENTS

Mobile VAS Complaints Declined After Strict Norms & Measures Undertaken By TRAI

India's telecom regulator TRAI today said that complaints of false activation of Value Added Services (VAS) have declined after tightens norms and following measures undertaken by it in last few months. The Telecom Regulatory Authority of India (Trai) today issues VAS complaints data shows that in July 2013, the total number of VAS complaints were down to 1,85,468 as compared to 2,59,476 in June,2013. Earlier TRAI stringent guidelines for activation... Read More

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