TRAI releases customer perception of cellular mobile services through online survey
The Telecom Regulatory Authority of India (TRAI) regularly conducts customer satisfaction surveys for independent agencies to evaluate customer perception of services being provided by the telecom service providers. The regulator has also collected customers' views to evaluate the effectiveness in implementation of various regulations, directions and orders issued by TRAI in the interest of consumers. These surveys are carried out through face to face and telephonic interviews. A research study was conducted... Read More
