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Sanjay July 27th, 2012 5:54 PM 56 COMMENTS

TRAI to Telcos : Don’t Reduce Broadband Speed below 256 Kbps in Any Tariff Plan After FUP

In order to further improve transparency in Broadband services, India’s telecom watchdog Telecom Regulatory Authority of India (TRAI) has today issued a Direction to all Telecom / Broadband service providers on for delivering Broadband services in a transparent manner by providing adequate information to broadband consumers specially on Fair Usage Policy (FUP) with Unlimited Plans. TRAI also clarified that Broadband speed should not be reduced or slashed below 256 kbps... Read More

Sanjay May 8th, 2012 5:47 PM 11 COMMENTS

TRAI To Improve Quality of Service For 3G Voice Calls

India's telecoms regulator Telecom Regulatory Authority of India (TRAI) is taking concrete steps to address quality of 3G Mobile service issues in the country. TRAI today issued the Standards of Quality of Service of Cellular Mobile Telephone Service (Amendment) Regulations, 2012, laying down the network related Quality of Service standards for the 3G / UMTS Networks covering Voice Calls. TRAI, after considering the Quality of Service requirements for next generation... Read More

Sanjay March 26th, 2012 5:46 PM 86 COMMENTS

TRAI to Telcos : Stop Misleading Tariff Advertisements

In order to further improve transparency in telecom tariff offers, India's telecom watchdog Telecom Regulatory Authority of India (TRAI) has today issued a Direction to all Telecom / Mobile service providers on preventing 'misleading tariff' advertisements. TRAI said that every advertisement published by mobile/telecom service providers must be transparent and non-misleading and the design, including paper size, color, font type and font size, tone and volume of the advertisement is... Read More

Sanjay March 2nd, 2012 2:09 PM 21 COMMENTS

TRAI Extends Deadline For Mobile Operators To Provide Prepaid Account Info

Telecom regulator Telecom Regulatory Authority of India (TRAI) has extended the implementation time of its Telecom Consumers Protection Regulations, 2012 from 45 days to 75 days. On 7th January 2012 to bring in transparency in tariff offerings, help consumers in understanding the various tariff plans and vouchers on offer TRAI has made it a must for all mobile phone operators (CDMA/GSM) to provide prepaid users updates of calls made and... Read More

Sanjay January 17th, 2012 11:32 AM 25 COMMENTS

TRAI To Enhance Transparency In Tariff Plans Offered By Telecom Operators

In a bid to protect the interest of mobile and basic phone service customers, India's telecom watchdog Telecom Regulatory Authority of India (TRAI) has made it a must for telecom operators to publish all the tariff plans meant for prepaid and postpaid subscribers in separate and tabular formats at one place for facilitating easy comparison. TRAI has issued a new directives to all Telecom operators to further improve transparency in... Read More

Sanjay January 7th, 2012 8:13 PM 154 COMMENTS

Provide Call, SMS & Data Usage Details to Prepaid Mobile Customers : TRAI

In an attempt to protect the interest of consumers and improve Quality of Prepaid Mobile Service with accurate billing; Telecom Regulatory Authority of India (TRAI) has made it a must for all mobile phone operators (CDMA/GSM) to provide prepaid users updates of calls made and data downloads every time they use voice and data services. All the information, to be sent by SMS, or reflecting on customers mobile phone via... Read More

Sanjay January 6th, 2012 12:22 PM 196 COMMENTS

TRAI to Telcos, Set Up Complaint Centre & Toll Free Helpline With In 45 Days

In order to improve customer services for telecom (Mobile, Basic Phone Phone and Internet) users in India, Telecom Regulatory Authority of India (TRAI) today said that all telecom operators will have to set up Complaint Centers, Toll Free Helpline/Care Line and Web-based monitoring systems for their subscribers within 45 days as per the new "Consumer Grievance Redressal Guidelines 2012". According to the telecom watchdog TRAI, the new rules to enhance... Read More