October 12th, 2013 11:20 AM 19 COMMENTS

Mobile VAS Complaints Declined After Strict Norms & Measures Undertaken By TRAI

India's telecom regulator TRAI today said that complaints of false activation of Value Added Services (VAS) have declined after tightens norms and following measures undertaken by it in last few months. The Telecom Regulatory Authority of India (Trai) today issues VAS complaints data shows that in July 2013, the total number of VAS complaints were down to 1,85,468 as compared to 2,59,476 in June,2013. Earlier TRAI stringent guidelines for activation... Read More

March 2nd, 2013 11:23 AM 36 COMMENTS

Airtel, Vodafone and Tata Docomo Tops in Complaints on Billing & Overcharging of Mobile Tariff

India’s leading mobile service provider Bharti airtel, Vodafone, Tata Docomo (Tata Teleservices) and Reliance Communications (Rcom) are once again on top when it comes to their Mobile Service users complaints related to Billing, tariff  issues and activation of chargeable VAS without explicit consent of the customer. According to the information given by Minister of State for Communication and IT. Mr. Milind Deora "During the financial year 2012-13 up to January,... Read More

May 18th, 2012 6:36 PM 89 COMMENTS

TRAI Got Maximum Complaints Against Airtel, Vodafone & Reliance in 2011-12

India's leading mobile service provider Bharti airtel, Vodafone and Reliance Communications (Rcom) are once again on top when it comes to their Mobile Service users complaints related to Call drops, network congestions, Billing & Tariff related issues and activation of chargeable VAS without explicit consent of the customer. According to the information given by Minister of State for Communication and IT. Mr. Milind Deora’s in Rajya Sabha, in last one... Read More

May 12th, 2012 7:54 PM 14 COMMENTS

Loop Mobile Launches Web Based Complaint Monitoring System

Mumbai’s oldest GSM mobile service operator Loop Mobile today announced the launch of " Web Based Complaint Monitoring System" to enable its Postpaid and Prepaid Mobile customers to monitor and track the status of their complaint as per TRAI's guidelines. Prior, on 6th January, 2012, As we shared on TelecomTalk, India's telecom watchdog Telecom Regulatory Authority of India (TRAI) issued new guidelines to all telecom operators to set up Web-based... Read More

March 26th, 2012 5:46 PM 86 COMMENTS

TRAI to Telcos : Stop Misleading Tariff Advertisements

In order to further improve transparency in telecom tariff offers, India's telecom watchdog Telecom Regulatory Authority of India (TRAI) has today issued a Direction to all Telecom / Mobile service providers on preventing 'misleading tariff' advertisements. TRAI said that every advertisement published by mobile/telecom service providers must be transparent and non-misleading and the design, including paper size, color, font type and font size, tone and volume of the advertisement is... Read More

February 23rd, 2012 1:03 PM 115 COMMENTS

TRAI to Telcos : Don’t Cancel MNP Port Out Requests

After the lot of complaints of false practice by some leading operators regarding Mobile Number Portability (MNP), Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) today issued new directive to stop the cancellation or withdrawal of MNP Port Out request by 'Donor' operator. TRAI said that as a donor operator, some of the mobile service providers are rejecting the Porting request by accepting cancellation request in the form of... Read More

January 17th, 2012 11:32 AM 25 COMMENTS

TRAI To Enhance Transparency In Tariff Plans Offered By Telecom Operators

In a bid to protect the interest of mobile and basic phone service customers, India's telecom watchdog Telecom Regulatory Authority of India (TRAI) has made it a must for telecom operators to publish all the tariff plans meant for prepaid and postpaid subscribers in separate and tabular formats at one place for facilitating easy comparison. TRAI has issued a new directives to all Telecom operators to further improve transparency in... Read More

January 6th, 2012 12:22 PM 196 COMMENTS

TRAI to Telcos, Set Up Complaint Centre & Toll Free Helpline With In 45 Days

In order to improve customer services for telecom (Mobile, Basic Phone Phone and Internet) users in India, Telecom Regulatory Authority of India (TRAI) today said that all telecom operators will have to set up Complaint Centers, Toll Free Helpline/Care Line and Web-based monitoring systems for their subscribers within 45 days as per the new "Consumer Grievance Redressal Guidelines 2012". According to the telecom watchdog TRAI, the new rules to enhance... Read More

December 13th, 2011 6:25 PM 36 COMMENTS

Vodafone Responds To The BlackBerry Balance Deduction Crises

So finally it looks like Vodafone India guys are aware of the current balance deduction issue over their Prepaid BlackBerry Service what we reported on December 9th, 2011. TelecomTalk Impact : Vodafone India has quoted in its official website stating "We are aware of certain issues faced by our BlackBerry users and regret the inconvenience caused in this regard. "We are taking appropriate corrective measures to resolve it soon. We... Read More

December 9th, 2011 5:21 PM 128 COMMENTS

Balance Reduction – Vodafone India’s Favourite Foul Play!

Vodafone Essar the Second largest Telecom Operator in India is Feared to lose its GPRS/ Prepaid Blackberry Subscribers (BIS399/BIS299) due to its negligence and false or wrongful prepaid balance reduction act due to a recent software upgrade or bug in their IT system. To Recap, Vodafone did a software upgrade on its system on 21 Nov 2011 on 22nd morning users started getting a flash SMS which showed the data... Read More

March 9th, 2011 7:36 PM 324 COMMENTS

TRAI Gets Maximum Complaints Against Airtel, Reliance and Vodafone

India's leading mobile service operator Bharti airtel, Reliance Communications (Rcom) and Vodafone Essar are  on top when it comes to their Mobile Service users complaints related to Billing & Tariff related issues and Activation of chargeable Value Added Services (VAS) without explicit consent of the customer. Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) has been receiving complaints against all the leading private Mobile Service Providers alleging various problems... Read More

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