TELECOM CONSUMERS PROTECTION REGULATIONS

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October 23rd, 2012 11:14 AM 21 COMMENTS

TRAI Allows Mobile Operators to Offer Combo Recharge

India's telecom watchdog  TRAI allowed mobile operators to offer Combo Recharge Vouchers for prepaid subscribers that will provide dual benefit to consumers. Combo Vouchers (Talk Time + Special Benefits for Voice/SMS/Data) would provide more flexibility to the mobile service providers to offer innovative bundling of the products based on market segmentation. Further, use of Combo Vouchers afford the subscriber convenience of purchasing additional monetary value as well as well as... Read More

March 20th, 2012 6:22 PM 72 COMMENTS

BSNL Revises Prepaid 2G and 3G Tariff Plans As Per TRAI’s New Regulation

Bharat Sanchar Nigam Ltd (BSNL) the pan-India 3G mobile service provider has revised its prepaid tariff plans and STVs to implement the TRAI's new tariff regulation TELECOM CONSUMERS PROTECTION REGULATIONS- 2012. The revised tariff will be effective from 21st March 2012. As per TRAI's TCPR-2012, all the service providers can offers only three type of prepaid vouchers - Plan Voucher; Top Up Voucher; and Special Tariff Vouchers. Plan voucher should... Read More

March 2nd, 2012 2:09 PM 21 COMMENTS

TRAI Extends Deadline For Mobile Operators To Provide Prepaid Account Info

Telecom regulator Telecom Regulatory Authority of India (TRAI) has extended the implementation time of its Telecom Consumers Protection Regulations, 2012 from 45 days to 75 days. On 7th January 2012 to bring in transparency in tariff offerings, help consumers in understanding the various tariff plans and vouchers on offer TRAI has made it a must for all mobile phone operators (CDMA/GSM) to provide prepaid users updates of calls made and... Read More

January 7th, 2012 8:13 PM 154 COMMENTS

Provide Call, SMS & Data Usage Details to Prepaid Mobile Customers : TRAI

In an attempt to protect the interest of consumers and improve Quality of Prepaid Mobile Service with accurate billing; Telecom Regulatory Authority of India (TRAI) has made it a must for all mobile phone operators (CDMA/GSM) to provide prepaid users updates of calls made and data downloads every time they use voice and data services. All the information, to be sent by SMS, or reflecting on customers mobile phone via... Read More

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