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December 13th, 2013 1:19 AM 19 COMMENTS

Detailed Analysis on Customer Care IVR of Vodafone (Infographic)

Last time i covered detailed analysis on Airtel Customer Care IVR  and now it's time for Vodafone.As already discussed the primary objective of an IVR is to provide information about products and services while navigating across various legs and to comfort users with updated and required information via a toll free number without the need for agent assistance.Lets see what Vodafone has packed in it's IVR system for its users from... Read More

November 28th, 2013 5:17 PM 6 COMMENTS

Is Vodafone RTP 149 worth enrolling? : Our Analysis

Some time back I came up with an analysis on Post-pay RTP and RTP FR plans of Idea cellular and those plans are really not a worthy stuff after paying huge price. Let’s see what Vodafone IN has in store for its post-pay users who are frequent travelers or who always be on roaming using the same number. Plan Simplicity: Vodafone IN wants its plans to be simple, affordable, and... Read More

November 11th, 2013 1:08 PM 26 COMMENTS

Does the NEW IDEA RTP is worth enrolling for ? : Our Analysis

With immediate effect we can't experience One Nation Plans and hence a Roam Free Mobile Tariff without any special plans/packs activated as the present roaming tariff model is bringing revenues to operators and they also don’t dare to lose it immediately due to incurring costs and call charges.Also if an incoming call becomes free of charge while on national roaming that would adversely impact the health of the national long distance... Read More

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Minimum Mandatory Smartphone Usage Etiquette That You Need to Know

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