Global: Ofcom charges UK mobile carrier EE a £1 million fine for improper handling of customer complaint, why India lacks ?
UK Mobile Carrier EE has been fined £1 million ($1.5 million) by UK’s communication regulator Ofcom for failing to deal with customer complaints. According to the Code of Practice for complaints handling by Ofcom, there is a provision for alternative dispute resolution, which allows the subscribers to transfer an unresolved complaint to an independent body for resolution. Mobile carrier EE did not provide the subscriber access to alternative dispute resolution... Read More
